GOALS Residential Program Director

Family Tree; Aurora (CO); On-site; USD 69,000 - 70,000; Full time

Job summary

Family Tree seeks a GOALS Program Director to oversee day-to-day operations of a family residential shelter in Aurora, CO. This leadership role directs residential staff, ensures safe and compassionate service delivery, and aligns operations with organizational policies and contractual requirements.

The Director works with senior program leadership to maintain program standards, coordinate with other Family Tree services, and manage staffing, training, and on-call coverage while promoting equity

Qualifications

• Experience working with families experiencing homelessness or other significant barriers.
• Experience supervising staff in a residential, shelter, human services, or related environment.
• Knowledge of trauma-informed and strengths-based practices.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced environment.
• Ability to respond calmly and effectively to crises.
• Strong relationship-building and conflict-resolution skills.
• Commitment to client dignity, equity, inclusion, and culturally responsive practice.
• Ability to work evenings, weekends, holidays, and participate in an on-call rotation.

Responsibilities

• Manage daily GOALS program operations and ensure effective service delivery.
• Support consistency across GOALS residential locations and program activities.
• Ensure program practices align with established policies, procedures, safety standards, and contractual expectations.
• Monitor the residential environment and address operational concerns.
• Identify program barriers and bring recommendations to the Vice President of Homelessness Programs.
• Support coordination and integration with other Family Tree services.
• Develop and maintain schedules for GOALS staff and relief coverage.

Skills

Experience with homelessness programs

Staff supervision

Trauma-informed practices

Organizational skills

Communication skills

Problem-solving

Crisis response

Client dignity and equity

Tools

HMIS

Salesforce

Job description

Family Tree seeks a GOALS Program Director to oversee day-to-day operations of a family residential shelter in Aurora, CO. This leadership role directs residential staff, ensures safe and compassionate service delivery, and aligns operations with organizational policies and contractual requirements.

The Director works with senior program leadership to maintain program standards, coordinate with other Family Tree services, and manage staffing, training, and on-call coverage while promoting equity