Program Director: Residential Services & Team Leadership

Cooperative-For-Human-Services-Inc; Saugus (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

The Cooperative for Human Services Inc. seeks a Program Director to lead an assigned residential program, supervising the Assistant Program Director and Direct Support staff to deliver high-quality, person-centered services.

You will oversee staffing, clinical coordination, medication administration, regulatory compliance, budgeting, and healthcare coordination, while maintaining strong communication with families, guardians, providers, and regulators to ensure the highest standards of care.

Qualifications

• Associate’s degree in a related human services field and at least one year of experience in a social service or human services organization.
• Bachelor’s degree preferred.
• Minimum of one year of supervisory or management experience.
• High school diploma with four years of experience working in developmental disabilities services.
• Strong leadership and staff supervision skills.

Responsibilities

• Provide day-to-day leadership and operational oversight of an assigned program.
• Ensure services are delivered in accordance with CHS policies and applicable state regulations.
• Monitor program quality and ensure adherence to organizational mission, philosophy, and values.
• Maintain program documentation and records in compliance with regulatory requirements.
• Supervise the Assistant Program Director and Direct Support staff.
• Manage staffing patterns and schedules to ensure appropriate coverage and required staffing ratios.
• Participate in recruitment, interviewing, and hiring of staff.
• Establish performance expectations and conduct regular employee evaluations.
• Provide coaching, training, and professional development opportunities to team members.
• Advocate for the rights, dignity, and well-being of each person served.
• Support the development and implementation of Individual Support Plans (ISPs).
• Monitor progress toward individual goals and ensure services reflect person-centered values.
• Participate in transition planning for individuals entering or leaving services.
• Oversee medication administration systems to ensure compliance with CHS policy and state regulations.
• Coordinate healthcare services and clinical supports for individuals served.
• Ensure compliance with all applicable local, state, and federal regulations.
• Participate in the development of program budgets.
• Monitor and manage program funds and individual funds responsibly.
• Generate required statistical and narrative reports.
• Serve as a liaison between individuals served, family members, guardians, providers, and community stakeholders.
• Promote community inclusion and opportunities for individuals to build natural support networks.
• 24/7 emergency on-call to support program operations as needed.

Skills

Leadership

Staff supervision

Communication

Multi-tasking

Valid driver’s license

Education

Associate’s degree in related human services field

Bachelor’s degree preferred

High school diploma with four years of experience in developmental disabilities

Job description

The Cooperative for Human Services Inc. seeks a Program Director to lead an assigned residential program, supervising the Assistant Program Director and Direct Support staff to deliver high-quality, person-centered services.

You will oversee staffing, clinical coordination, medication administration, regulatory compliance, budgeting, and healthcare coordination, while maintaining strong communication with families, guardians, providers, and regulators to ensure the highest standards of care.