Case Manager

The Family Tree, Inc.; Aurora (CO); On-site; USD 36,000 - 48,000; Full time

Job summary

Family Tree, Inc. in Aurora operates GOALS, a 24/7 shelter program for families facing homelessness, providing advocacy, housing navigation, and case management to promote safety and stability.

The role supports residents, assists with benefits and services, and documents interactions for reporting and service delivery. This in-office, full-time position requires English proficiency, strong communication, and trauma-informed practice, with flexible schedule including evenings and weekends to

Qualifications

• Proficiency in English required.
• Advocacy, crisis intervention, and conflict resolution skills.
• Confidentiality and data protection awareness.
• Understanding of domestic violence and its impact on survivors and children.
• Ability to assist residents with housing navigation, benefits, referrals, and life skills.
• Accurate documentation in agency systems and timely case notes.
• Ability to follow up on applications and coordinate with partners.
• Commitment to continuous improvement and stakeholder feedback.

Responsibilities

• Provide advocacy, crisis intervention, and conflict resolution to households who have experienced domestic violence or homelessness.
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies.
• Enter documentation into Salesforce HMIS and other tracking systems and support monthly grant reporting.
• Complete client interactions documentation promptly and accurately.
• Follow up on service applications and conduct intakes for new clients.
• Communicate with partner agencies and professionals to better serve clients.

Skills

Critical Thinking

Problem Solving

Teamwork & Collaboration

Flexibility & Adaptability

Communication

Professionalism & Work Ethic

Initiative

Job description

Job Qualifications

Required Skills/Competencies

Organization Overview

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations. As a long standing non-profit human services agency, we are committed to empowering change and transforming the lives of vulnerable populations in our community. We aim to recruit and retain high-quality and diverse team members who share in our commitment and vision to empower people and transform our community through innovative and integrated services. We are also committed to investing in our team i.e., strive to pay a fair wage, offer competitive benefits, provide generous sick and vacation time, offer staff development along with believing each employee's unique qualities and experiences are the core of the organization. Family Tree strives to value and uplift diverse and marginalized voices, to recognize and address the ways in which oppression impacts the communities with which we work, and to promote inclusion and equity.

Family Tree GOALS is a 2Gen Model Shelter with nine month-stay dedicated to providing a safe and supportive environment for families with children experiencing homelessness or ask risk of experiencing homelessness. GOALS provides advocacy services and case management to Families. Family Tree's GOALS operates 24/7. GOALS is located in Aurora, Arapahoe County.

Essential Duties/Responsibilities

• Proficiency in English required
• Ability to provide advocacy, crisis intervention, conflict resolution to households who have experienced domestic violence, homelessness.
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies.
• Basic knowledge of domestic violence and the impact on survivors and/or children
• Assist residents with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills and the establishment of a personal support network
• Promptly enter documentation and information into our Salesforce database, HMIS, and other respective tracking systems as required; maintain documentation and data needed for monthly grant reporting
• Complete documentation for clients' interactions in a timely and accurate manner
• Follow up with applications for services and complete intakes of new clients
• Communicate with partner agencies and other professionals as needed and when necessary to better service clients

Other Duties

• Adhere to Family Tree's Continuous Improvement Practice of completing client support tools and sending feedback and post-exit surveys to clients according to Family Tree's standards
• Serve as a support to volunteers, interns, and other staff while at Family Tree shelters
• Communicate and coordinate with the Program Director for materials and items needed

Working Environment

• This is an in-office position, Full-time 40-hour-a-week position
• Must have access to reliable transportation daily
• The shelter is staffed at times, operates 24/7, and 365 days a year. This position schedule includes afternoon, evening, and weekend hours. This is a Full-time, 40-hour-a-week position. The schedule may vary according to the needs of the program and applicants and employees are expected to maintain flexible schedules for this position.

Physical Activities

Sitting/standing for long periods

Talking, hearing (ordinary conversation)

Seeing (reading the paperwork, computer screen work, etc.)

Manual dexterity sufficient to operate computers and telephones

Qualifications

Job Qualifications

Required Skills/Competencies

• Critical Thinking- Demonstrate the ability to think clearly and rationally when a situation demands it. Ability to analyze facts objectively
• Problem Solving- Demonstrate bilities to carry out self-directed tasks with limited supervision. Demonstrate abilities to identify and define a problem; determine the cause of the problem; identify, prioritize, and select alternatives for a solution; implement a solution; and evaluate the results
• Fostering Teamwork and Collaboration- Demonstrate abilities to collaborate with team members, Family Tree Leadership, and partnering agencies to help our program goals and outcomes. Demonstrate abilities to listen to ideas and communicate ideas and disagreements timely and constructively
• Flexibility and Adaptability- Comfortable navigating the unknown and able to make decisions with limited information. Can easily transition from one task to the next and work in a fast-paced environment that changes frequently
• Communication- Ability to explain complex and diverse ideas to audiences in written and oral formats. Ability to provide direction, information, or instructions effectively. Demonstrate abilities to report factual interactions
• Professionalism and Work Ethic- Demonstrate abilities to manage their time adequately and be accountable. Demonstrate abilities to focus on client's needs, applying trauma-informed practices, cultural competency, and inclusiveness
• Initiative- Able to work in a self-directed manner while also communicating well within a team; able to perform tasks with strong attention to detail, critical thinking, and excellent organizational skills

Preferred Skills/Competencies

• Relationship Management- possess the skills to build healthy and effective working relationships with Family Tree team members. Skills gained from lived experience and professional experience working with vulnerable populations and marginalized communities.
• Decision Making- skilled in gathering information, evaluating options, and presenting solutions or courses of action.
• Organizational Competency- can prioritize and manage workload, manage their time, and demonstrate strong attention to detail.
• Communication- Ability to explain complex and diverse ideas to audiences in written and oral formats. Ability to provide direction, information, or instructions effectively. Demonstrate abilities to report factual interactions.
• Digital Literacy- Ability to find, evaluate and communicate information by utilizing typing and digital media platforms like Microsoft Suite Programs and search engines.
• Resourcefulness- Knowledge of and ability to navigate Metro Denver area community resources; an understanding of voucher administration and Medicaid billing processes.