GNOC Tier II Technician

NewGen Technologies, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

NewGen Technologies, Inc. seeks a Government Network Operations Center (GNOC) Tier II Network Technician to support 24x7 incident response for critical DoD networks. The role requires TS/SCI CI clearance and is 100% onsite at Fort Belvoir, VA.

Candidates should have extensive Layer 1–3 networking experience, DoD IAT Level 2, and familiarity with Cisco IOS, Juniper JUNOS, and related tools. You will perform incident management, VLAN configuration, and vendor coordination to quickly resolve client

Qualifications

• DoD 8140 IAT Level 2 compliance required.
• 10+ years experience or degree equivalence as listed.
• Knowledge of Layer 1–3 networking protocols.
• Experience with VLANs, MPLS, and routing protocols.

Responsibilities

• Remotely support installation and maintenance of LAN/WAN devices from GNOC.
• Configure and troubleshoot layer 2 switching (VLANs).
• Troubleshoot OSI layers 1–3 to resolve network faults.
• Manage MPLS routing across enterprise networks.
• Use tools like Microfocus and Riverbed to identify incidents.
• Coordinate with vendors/service providers to resolve issues.

Skills

Network troubleshooting

Incident management

LAN/WAN support

Vendor coordination

Effective communication

Education

10+ years combined work history/education (Doctorate+3, Masters+4, Bachelors+6, Associates+8, HS+10)

Tools

Cisco IOS

Juniper JUNOS

Brocade/Foundry OS

Microsoft Visio

ServiceNow

Job description

NewGen Technologies has an opening for a Government Network Operations Center (GNOC) Tier II Network Technician to support the customers computer data communications systems, by providing in-depth event management and rapid incident response as part of a 24x7 network operations support team.

Required Clearance: TS/SCI CI
100% onsite in Fort Belvoir, VA

Requirements

Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, masters and 4 years, bachelors and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include:

• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS)
• Layer 1, 2, and 3 network experience
• Familiarity (doesnt need to be an SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), and Generic Routing Encapsulation (GRE).
• Familiarity with Microsoft Visio and ServiceNow

The job duties of the GNOC Tier II Incident Management Technician are as follows:

• From the GNOC location the Tier 2 network technician will leverage device command line interfaces to remotely support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. Respond to and resolve incident tickets.
• Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs))
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Modify and troubleshoot layer three routing across the enterprise network
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
• Make use of problem management best practices to minimize recurring customer impacting incidents on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
• Diagnose hardware and software problems and coordinate the replacement of defective components
• Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations
• Support network operations and maintenance activities via technical exchange meetings
• Any other tasks as needed to provide proper network related support for customer mission focused systems.