BS GNOC Tier II Technician

Probity; Springfield (VA); On-site; USD 120,000 - 160,000; Full time

Job summary

Probity seeks a Government Network Operations Center (GNOC) Tier II Network Technician to support client LAN/WAN systems, manage incidents, and ensure rapid response on a 24x7 team. The role requires hands-on expertise with VLANs, MPLS, and cross-vendor devices, along with DoD clearance considerations.

Responsibilities include remote troubleshooting from GNOC, evaluating new tech, and coordinating with vendors to minimize outages while ensuring secure, reliable operations.

Qualifications

• 10 years of experience or equivalent education plus work history.
• DoD 8140 IAT Level 2 compliance.
• Cisco IOS, Juniper JUNOS, Brocade and Foundry OS knowledge.
• Layer 1–3 network experience.
• Familiar with OSPF, BGP, VRRP, HSRP, MPLS, LSP, GRE.
• Familiar with Microsoft Visio and ServiceNow.

Responsibilities

• From GNOC location, remotely support LAN/WAN devices and respond to incidents.
• Configure and troubleshoot VLANs and layer 2 switching.
• Troubleshoot OSI layers 1–3 to resolve network faults.
• Modify and troubleshoot layer 3 routing across the enterprise.
• Troubleshoot MPLS across the WAN and evaluate new technologies.
• Recommend network integration approaches and develop testing methodologies.
• Use tools like Microfocus and Riverbed to identify incidents.
• Apply problem management practices to minimize outages.
• Communicate with vendors/service providers to resolve incidents.
• Diagnose hardware/software issues and coordinate replacements.
• Support operations and manage network configurations across systems.
• Participate in technical exchange meetings for network ops.
• Undertake other tasks to support mission-focused systems.

Skills

Network engineering

Incident management

LAN/WAN support

OSI model knowledge

Routing protocols

Vendor tools

DoD IAT Level 2

Cisco IOS

Juniper JUNOS

Brocade/Foundry OS

Layer 1-3

OSPF/BGP/VRRP/HSRP

MPLS/LSP

GRE

Visio

ServiceNow

Education

Education equivalency: Doctorate + 3 years

Tools

Microsoft Visio

ServiceNow

Job description

Reach out to our recruiting team for more information on our current openings or joining the Probity team.

PLEASE NOTE: This position requires an ACTIVE Top Secret/SCI Clearance with CI Polygraph. To be considered for this position, you MUST have an ACTIVE Clearance Level of Top Secret/SCI with CI Polygraph

Position Code: 19-NE0918-1

Description

An opening for a Government Network Operations Center (GNOC) Tier II Network Technician to support the customer’s computer data communications systems, by providing in-depth event management and rapid incident response as part of a 24x7 network operations support team.

The job duties of the GNOC Tier II Incident Management Technician are as follows:

• From the GNOC location the Tier 2 network technician will leverage device command line interfaces to remotely support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. Respond to and resolve incident tickets.
• Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs))
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Modify and troubleshoot layer three routing across the enterprise network
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
• Make use of problem management best practices to minimize recurring customer impacting incidents on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
• Diagnose hardware and software problems and coordinate the replacement of defective components
• Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations
• Support network operations and maintenance activities via technical exchange meetings
• Any other tasks as needed to provide proper network related support for customer mission focused systems.

Requirements

• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
• Additional required qualifications include:
  • Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
  • Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS)
  • Layer 1, 2, and 3 network experience
  • Familiarity (doesn’t need to be an SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), and Generic Routing Encapsulation (GRE).
  • Familiarity with Microsoft Visio and ServiceNow