GNOC Tier II Technician

NewGen Technologies; Fort Belvoir (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

NewGen Technologies is seeking a Government Network Operations Center (GNOC) Tier II Network Technician to support the client’s data communications systems with focused incident response and rapid remediation as part of a 24x7 network operations team.

The role emphasizes remote support from the GNOC for LAN/WAN devices, VLAN configuration, and cross-layer fault isolation. Experience with Cisco/Juniper/Brocade/Foundry OS and tools like Visio and ServiceNow is highly valued.

Qualifications

• 10 years of combined experience as described (education + work history) required.
• DoD 8140 IAT Level 2 compliance required.
• Familiarity with Layer 3 protocols such as OSPF, BGP, VRRP, HSRP, MPLS, GRE.

Responsibilities

• From the GNOC location the Tier 2 network technician will leverage device CLI to remotely support installation and maintenance of LAN/WAN devices.
• Respond to and resolve incident tickets.
• Configure and troubleshoot VLANs (layer 2).
• Troubleshoot layer 3 routing across the enterprise network.
• Evaluate new network technologies and provide recommendations to the network architecture team.
• Use network tools such as Microfocus and Riverbed to identify events and isolate impact.

Skills

Network troubleshooting

Layer 1-3 networking

Incident response

Vendor coordination

Education

Bachelor's degree in a related field

Tools

Cisco IOS

Juniper JUNOS

Brocade OS

Foundry OS

Microsoft Visio

ServiceNow

Job description

NewGen Technologies has an opening for a Government Network Operations Center (GNOC) Tier II Network Technician to support the customer’s computer data communications systems, by providing in-depth event management and rapid incident response as part of a 24x7 network operations support team.

Responsibilities

• From the GNOC location the Tier 2 network technician will leverage device command line interfaces to remotely support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices. Respond to and resolve incident tickets.
• Configure and troubleshoot layer 2 switching (Virtual Local Area Networks (VLANs))
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues
• Modify and troubleshoot layer three routing across the enterprise network
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network. Ensures that plans for hardware and communications are adequate. Develops and implements methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network
• Make use of problem management best practices to minimize recurring customer impacting incidents on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents
• Diagnose hardware and software problems and coordinate the replacement of defective components
• Support operations and maintain activities and administer networks including hardware, systems software, applications software, and all configurations
• Support network operations and maintenance activities via technical exchange meetings
• Any other tasks as needed to provide proper network related support for customer mission focused systems.

Requirements

• TS/SCI CI Poly Clearance
• 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2
• Knowledge of Cisco Internetwork Operating System (IOS), Juniper JUNOS, Brocade and Foundry Operating System (OS)
• Layer 1, 2, and 3 network experience
• Familiarity (doesn’t need to be an SME) with Layer 3 protocols such as Open Shortest Path First (OSPF), Border Gateway Protocol (BGP), Virtual Router Redundancy Protocol (VRRP), Hot Standby Router Protocol (HSRP), Multiprotocol Label Switching (MPLS), Label-switched Path (LSP), and Generic Routing Encapsulation (GRE).
• Familiarity with Microsoft Visio and ServiceNow

About Us

For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics.Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ