GNOC Tier II Incident Management Technician

Leidos; Aurora (CO); On-site; USD 73,450 - 132,775; Full time

Job summary

COMFORT SYSTEMS is seeking a Government Network Operations Center (GNOC) Tier II Incident Management Technician in Aurora, CO, to support computer data communications systems, troubleshoot incident management, and ensure network devices meet standards.

The ideal candidate will have extensive experience in OSI layers, utilize Microfocus tools, and work collaboratively on network maintenance and upgrades. Pay ranges from $73,450 to $132,775 annually.

Qualifications

• Required Clearance TS/SCI with active polygraph.
• 10 years of experience or equivalent education.
• Compliance with DoD 8140 IAT Level 2.

Responsibilities

• Support installation and maintenance of LAN/WAN devices.
• Respond to incident tickets within ServiceNow.
• Diagnose hardware and software problems.

Skills

Network troubleshooting

Incident management

Configuration management

Cisco and Juniper routers

MPLS troubleshooting

Education

Combination of 10 years experience plus education

Tools

Microfocus

ServiceNow

Job description

Description

The Digital Modernization Sector at Leidos is seeking a Government Network Operations Center (GNOC) Tier II Incident Management Technician to support the computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

Job Duties

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Perform configuration management functions such as validating topology drawings and ensuring that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Basic Qualifications

• Required Clearance TS/SCI with active polygraph.
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Professional experience with OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Hands on experience with Cisco and/or Juniper routers.
• Extensive experience troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Must be able to work evening shift.

Pay Range

Pay Range $73,450.00 - $132,775.00

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.