GNOC Tier II Incident Management Technician

Leidos Inc; Aurora (CO); On-site; USD 73,450 - 132,775; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement benefits

Job summary

Leidos Inc is looking for a Government Network Operations Center (GNOC) Tier II Incident Management Technician located in Aurora, Colorado. This role involves supporting customer data communication systems, managing network events, and troubleshooting incidents.

The ideal candidate will have significant experience with OSI layers, troubleshooting MPLS, and managing LAN/WAN devices. A competitive salary range of $73,450 - $132,775 is offered along with benefits that include health programs and paid leave.

Qualifications

• Required Clearance TS/SCI with active polygraph.
• Experience with OSI layers 1, 2, and 3 for troubleshooting.
• Coordinate network operations and repairs.

Responsibilities

• Support installation and maintenance of LAN/WAN devices.
• Respond to and resolve incident tickets within ServiceNow.
• Diagnose hardware and software problems.

Skills

OSI layers 1, 2, and 3 troubleshooting

Cisco and/or Juniper router experience

MPLS troubleshooting

Network operations and maintenance

Education

10 years equivalent experience (Doctorate, Master's, Bachelor's, etc.)

Tools

Microfocus tools

ServiceNow

Riverbed

Job description

Description

The Digital Modernization Sector at Leidos has an opening for a Government Network Operations Center (GNOC) Tier II Incident Management Technician to support the customer’s computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, ServiceNow, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.

Job Duties

• Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
• Respond to, update, and resolve incident tickets within ServiceNow.
• Administer networks including hardware, systems software, applications software, and all hardware configurations.
• Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
• Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
• Modify and troubleshoot layer three routing across the enterprise network.
• Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
• Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
• Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
• Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
• Diagnose hardware and software problems and coordinate the replacement of defective components.

Basic Qualifications

• Required Clearance TS/SCI with active polygraph.
• Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associate’s and 8 years, or HS diploma and 10 years.
• Compliance with Department of Defense (DoD) 8140 Information Assurance Technical (IAT) Level 2.
• Coordinate network operations, maintenance, repairs, or upgrades.
• Professional experience with OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
• Hands‑on experience with Cisco and/or Juniper routers.
• Extensive experience troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
• Must be able to work the day shift.

Pay Range

Pay Range $73,450.00 - $132,775.00

Pay and Benefits

Pay and benefits are fundamental to any career decision. That’s why we craft compensation packages that reflect the importance of the work we do for our customers.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.