GMP IT Lab Systems Engineer - 24/7 Support

Bristol Myers Squibb; Summit (NJ); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Flexible Time Off

11 holidays per year

Vacation accrual 160 hours

Job summary

Bristol Myers Squibb in Summit, NJ, seeks an Associate Engineer, IT Laboratory Systems to support benchtop IT systems in a GMP environment. You will provide hands-on technical support, troubleshoot complex issues, and participate in system implementations to ensure availability and compliance across manufacturing and laboratory operations.

The role requires strong technical judgment, minimal supervision, and collaboration with cross-functional teams.

Qualifications

• One year of technical support experience or relevant IT certifications required; bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• Working knowledge of laboratory and manufacturing systems operating in regulated GMP/GxP environments, including system administration, troubleshooting, and compliance requirements.
• Strong problem‑solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Demonstrated ability to execute assigned tasks with minimal supervision while collaborating effectively with cross‑functional teams as needed.
• Strong organizational skills and attention to detail.
• Familiarity with laboratory software and hardware is a plus.
• Experience supporting enterprise, laboratory, or manufacturing systems, including complex troubleshooting, incident management, system lifecycle activities, and project execution.
• Demonstrated ability to manage multiple tasks and meet deadlines.
• Ability to work non‑standard schedules, including nights, extended hours, weekends, and holidays.

Responsibilities

• Provide technical support for laboratory benchtop equipment, IT systems, instruments and associated infrastructure.
• Troubleshoot and resolve complex system, software, hardware, network, and integration issues across GMP laboratory environments.
• Execute and support system implementations, upgrades, migrations, enhancements, and technology refresh projects.
• Support qualification, validation, and computer system lifecycle activities, including testing, protocol execution, discrepancy resolution, and documentation review.
• Collaborate with Quality, Validation, Manufacturing, Laboratory Operations, vendors, and enterprise IT teams to support operational readiness and compliance requirements.
• Perform system administration activities, routine maintenance, patch coordination, account management, backup verification, and health monitoring.
• Investigate incidents, service requests, deviations, and system issues while ensuring timely resolution and appropriate documentation.
• Assist in the training of laboratory personnel on the use of IT systems and equipment.
• Stay updated with the latest advancements in laboratory technology and IT systems.

Skills

Technical support

GMP/GxP knowledge

Troubleshooting

Communication skills

Team collaboration

Education

Bachelor's in IT/CS or related field

Tools

IT systems management

System administration

Job description

Bristol Myers Squibb in Summit, NJ, seeks an Associate Engineer, IT Laboratory Systems to support benchtop IT systems in a GMP environment. You will provide hands-on technical support, troubleshoot complex issues, and participate in system implementations to ensure availability and compliance across manufacturing and laboratory operations.

The role requires strong technical judgment, minimal supervision, and collaboration with cross-functional teams.