GM Team Leader: Elevate Guest Experience & Operations

Target; Topsham (ME); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid time off

Job summary

Target is hiring a General Merchandise Team Leader in Topsham, ME. This role leads a team to deliver exceptional guest experiences, manage daily workloads, and maintain profitable store operations with a focus on service, accuracy, and safety.

The position requires strong leadership, coaching, and merchandising skills, plus the ability to train hourly staff and adapt to a fast-paced retail environment. A high school diploma or equivalent is expected, with the potential for growth and schedule

Qualifications

• Guest service fundamentals and experience building a guest-first culture on your team.
• Retail business fundamentals, including department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies.
• Leading a team by planning department(s) daily/weekly workload to support business priorities and deliver sales goals, with alignment from your direct leader, all while driving process improvements and enhancing workload efficiency.
• Leading a team of hourly team members, including skills in interviewing, developing, coaching, evaluating and retaining talent.
• Coaching and training hourly team members to build a team of hourly team members with direction from your direct leader.

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution
• With your direct leaders guidance, lead the execution of daily/weekly workload to deliver on department and store sales goals and guest engagement
• With guidance from your direct leader, educate your team on how operational procedures, such as setting up and organizing merchandise, managing product accuracy and stock levels, and maintaining sales floor areas, affect inventory management, store profitability, and product availability
• Help assess reporting to identify gaps in GM processes and assist to develop a plan to resolve for your direct leader to review and approve
• Be an expert of operations, accuracy, process and efficiency
• Assign daily tasks to TMs based on planned workload and guest traffic patterns, ensuring alignment with weekly and monthly business priorities set by your direct leader
• With your direct leader’s guidance, help establish clear goals and expectations and hold team members accountable to expectations
• With your direct leader’s guidance, help with efficient delivery to our guests by leading pick, pack and ship fulfillment work accurately (if applicable) and assess reporting in fulfillment to identify gaps and assist to develop a plan
• Help enable a consistent experience for our guests by ensuring product is in stock, available, accurately priced and signed on the sales floor while prioritizing guest experience. Collaborate with all teams and leaders (including closing team) to identify key priorities and ensure the store is guest ready in alignment with your leader’s direction
• Stay informed about relevant trends and products to educate team members by relaying Target communications from available tools and resources during team connection moments
• Evaluate candidates for open positions and develop a guest‑centric team, as directed by your direct leader. Model a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Identify team members for future leader positions and utilize growth development to build a talent pool within your department
• Support guest services such as back‑up cashier, digital fulfillment processes while maintaining a compliance culture, including compliance with federal, state, and local adult beverage laws
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Demonstrate a culture of ethical conduct, following all Target policies and safety procedures, adhere to role‑specific guidelines (e.g., food safety, pricing), and help maintain a safe, compliant workplace by reporting and correcting hazard s; lead and hold the team accountable to work in the same way
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the instore security culture

Skills

Guest service

Retail fundamentals

Team leadership

Interviewing skills

Coaching staff

Education

High school diploma or equivalent

Job description

Target is hiring a General Merchandise Team Leader in Topsham, ME. This role leads a team to deliver exceptional guest experiences, manage daily workloads, and maintain profitable store operations with a focus on service, accuracy, and safety.

The position requires strong leadership, coaching, and merchandising skills, plus the ability to train hourly staff and adapt to a fast-paced retail environment. A high school diploma or equivalent is expected, with the potential for growth and schedule