GM/AVP - Operations (US Market)

Flipspaces; United States; On-site; USD 180,000 - 320,000; Full time

Job summary

Flipspaces seeks a GM/AVP of Operations for the US Market to lead nationwide operations, backend functions, and project execution. The role demands strategic oversight with hands-on leadership to drive profitability, risk mitigation, and client satisfaction across interior design and build projects.

The ideal candidate will manage high-value programs, scale systems and processes, and collaborate across design, engineering, services, and procurement for timely delivery and quality outcomes.

Qualifications

• 8+ years in operations and project management in related industries.
• Strong planning, execution, and financial acumen.
• Experience managing high-value projects with tight timelines.
• Proven ability to lead multi-stakeholder teams and external partners.

Responsibilities

• Head operations and backend for US accounts, ensuring achievement of business goals.
• Own P&L delivery with accountability for profitability, cost control, and financial reporting.
• Oversee execution of interior fit-out projects with quality, timelines, and profitability.
• Lead weekly project reviews to define success factors, track KPIs, and mitigate risks.
• Coordinate across design, engineering, services, and procurement for seamless delivery.
• Ensure compliance with quality standards, safety norms, permits, and regulatory requirements.
• Drive proactive resolution of delays and unexpected challenges.

Skills

Operations leadership

P&L management

Project management

Stakeholder management

Financial acumen

Interpersonal communication

Job description

Designation: GM/AVP - Operations (US Market)

At Flipspaces, Business Leaders are the backbone of our growth. They act as complete owners of their domainswhether its closing high-value sales, delivering bespoke designs, or driving timely project execution under operations.

The GM/AVP US Operations will be a core leadership member, entrusted with heading the operations and back-end functions of Flipspacess US business. This role demands a balance of strategic oversight and hands-on executionensuring project excellence, profitability, risk mitigation, and client satisfaction.

Flipspaces is a result-oriented workplace that values merit and performance. We nurture ambitious leaders who thrive in fast-paced environments, take ownership, and contribute to both business growth and organizational culture.

What is Expected of an Operations Business Leader:

Operations & Business Leadership:

• Head operations and backend for overall accounts, ensuring achievement of business goals.
• Own P&L delivery with accountability for profitability, cost control, and financial reporting.
• Execute initiatives ranging from broad ops strategies to tactical improvements.
• Develop and implement workflows that enhance organizational effectiveness.
• Build and scale systems, tools, and processes, including evaluating new project management technologies

Project & Construction Management:

• Oversee execution of interior fit-out projects, ensuring quality, timelines, and profitability.
• Identify work fronts, allocate resources, and supervise labor planning.
• Lead weekly project reviews to define success factors, track KPIs, and mitigate risks.
• Coordinate across design, engineering, services, and procurement teams for seamless delivery.
• Ensure compliance with quality standards, safety norms, permits, and regulatory requirements.
• Drive proactive resolution of delays and unexpected challenges.

Client & Stakeholder Management:

• Act as the primary point of contact for clients, senior management, consultants, and external partners.
• Ensure client delight through transparent communication, regular reviews, and superior delivery.
• Manage multi-stakeholder engagement across internal teams and external vendors/contractors.
• Facilitate outreach for small-scale requirements during execution where necessary.

Risk & Financial Management:

• Develop and implement a robust risk management framework.
• Anticipate potential risks, design mitigation plans, and monitor execution.
• Collaborate with finance teams to oversee billing, payment realization, and budget adherence.
• Ensure P&L oversight, cost minimization, and maximization of margins.

People Leadership & Quality Control:

• Lead, mentor, and grow a team of 820 professionals across design, PM, and procurement.
• Ensure hiring, training, and effective utilization of resources to deliver high-quality outcomes.
• Build a culture of accountability, performance, and cross-functional collaboration.
• Oversee flawless documentation for management and client reporting.

Why This Role is Exciting:

• You will be at the forefront of scaling Flipspacess US operations.
• You will own multi-crore P&L responsibility, shaping growth and profitability.
• Youll work with an energetic, ambitious team and build the organizational culture alongside business success.
• Youll play a pivotal role in delivering large-ticket commercial interior projects with short turnaround times (60-90 days)an environment thats challenging yet deeply rewarding.

Are You the One:

We are looking for leaders who are:

• Passionate about both the creative process and the business of design & build.
• Experienced (8+ years) in operations/project management in commercial office design & build, interiors, construction, or similar industries.
• Skilled at project management with strong planning, execution, and financial acumen.
• Adept at handling high-value projects with short delivery timelines.
• Numerically strong with proven ability to manage financial reporting, budgeting, and profitability.
• Excellent in stakeholder management and client engagement, with exceptional communication skills.
• Self-motivated, agile, and comfortable working beyond the comfort zone in a high-performance environment.