Operations Lead

View My Space; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Health, vision, and dental plan

Opportunities for internal promotions

A collaborative office environment

Job summary

A dynamic architectural digital solutions company in Chicago is seeking an Operations Lead to oversee day-to-day operations and support team growth. In this hands-on role, you will enhance operational efficiencies and manage key positions, ensuring seamless workflows across projects. The ideal candidate will excel in communication and organization, with a strong background in operations. Compensation ranges from $70,000 to $90,000 yearly, based on experience, with growth into senior leadership opportunities.

Qualifications

• 3+ years of experience overseeing operations or logistics.
• 2+ years of experience managing teams.
• Strong communication skills and decision-making ability.

Responsibilities

• Manage and support Operations Manager and Team Coordinator.
• Ensure workflow from scheduling to final delivery.
• Identify operational breakdowns and implement solutions.

Skills

Leadership

Organizational skills

Analytical thinking

Attention to detail

Communication

Education

Bachelor’s degree or equivalent professional/military experience

Tools

Excel

Scheduling software

Job description

About View My Space

View My Space is a dynamic architectural Digital Property Solutions company based in Chicago, IL. As a leader in 3D reality capture technology, we specialize in creating digital twins of as-built structures for various industries, including architecture and engineering, facility managers, commercial real estate, and industrial applications through direct and indirect partnerships. Our innovative services encompass the use of cutting‑edge technology, including advanced LiDAR scanning tools, 3D Matterport scanners, and drone capture.

Founded in 2017, View My Space is committed to providing top‑tier service locally in Chicago and St. Louis, and across the United States, looking to further expand into other markets. We're dedicated to providing immersive, data‑driven solutions, to allow every decision, big or small, to be more informed and visually informative. Our commitment to professionalism and a personalized approach to business and internal crew sourcing sets us apart in the industry.

Job Description

View My Space is hiring an Operations Lead to take ownership of day‑to‑day operational execution and help structure the next phase of company growth as we expand into other market locations in the US.

This is a hands‑on leadership role for someone who is highly organized, detail‑oriented, and proactive with strong analytical thinking skills. You will become the person who understands what is happening across the business at any given time and ensures work is delivered smoothly across teams, schedules, and clients.

This role requires strong follow‑through, the ability to make decisions quickly, and comfort operating in a fast‑moving environment with evolving priorities.

This position will work closely with ownership and directly oversee key operational functions across the business. The ideal candidate will excel at understanding core functionalities while further developing and enforcing administrative systems and efficiencies.

Organizational Structure and Reporting

This role will directly manage and support two key positions:

Operations Manager

Responsible for administrative operations, project scheduling, quoting, client communication, and internal workflows.

Responsible for field team coordination and training, project deliverables, equipment management, and field troubleshooting.

Your job is to lead the people and systems that make this operation run smoothly. You will support both roles, improve workflows, solve bottlenecks, and ensure projects move cleanly from scheduling to final delivery.

What You’ll Do

Operational Leadership

• Manage and support the Operations Manager and Team Coordinator roles
• Set priorities, maintain accountability, and ensure follow‑through across teams
• Maintain a clear pulse on job status, scheduling, field capacity, and deliverables
• Support hiring, onboarding, and performance expectations as the team scales

Systems and Process Improvement

• Identify operational breakdowns and implement solutions to reduce errors and reworkStrengthen scheduling systems, quoting processes, internal documentation, and job trackingImprove workflows across project intake, execution, editing, and client deliveryBuild scalable administrative systems without overcomplicating them

  Client and Delivery Support

  • Oversee daily operations across scheduling logistics, quoting, and client coordination
  • Coordinate with clients and internal stakeholders as needed to keep projects on trackBecome knowledgeable with architectural workflows & digital building information systems
  • Support leadership in improving service consistency and client satisfaction

  Who This Role Is For

  This role is a strong fit if you:

  • Enjoy being in the details and solving real operational problems
  • Communicate clearly and follow through consistently
  • Are strong at organizing people, systems, and priorities
  • Improve workflows without creating unnecessary complexity
  • Want long‑term growth and increasing leadership responsibility
  • Can lead confidently without needing constant oversight
  • Are comfortable assisting with operational needs outside of standard hours when required

  Who This Role May Not Be the Best Fit For

  This role may not be the right fit if you:

  • Prefer a slower‑paced environment
  • Want a senior title without hands‑on execution
  • Avoid accountability or decision‑making under pressure
  • Prefer maintaining systems instead of improving them
  • Struggle with shifting priorities and fast‑moving workflows

  Compensation and Growth

  • Starting salary: $70,000 to $90,000 per year depending on experience
  • Growth path: This role is designed to scale into senior leadership as the company expands
  • Performance‑based advancement: Compensation increases tied to impact, responsibility, and operational results

  For candidates who bring additional value through partnerships, business development, or industry integration, ownership is open to discussing commission structures and long‑term incentive opportunities for an amicable integration into our workflow.

  • Paid Time Off
  • Paid Sick Time
  • 10 Paid Holidays
  • Low‑deductible BCBS PPO health, vision, and dental plan
  • 100% employer‑paid coverage for employees available
  • Opportunities for internal promotions and long‑term career growth
  • Strong office culture in a professional but relaxed environment

  Working at View My Space

  We’re a growing company with a team of ten and looking to expand into other US locations. Our office is located in Wicker Park, Chicago. The workspace is architecturally engaging and built for collaboration, with snacks and beverages available throughout the day.

  The environment is dynamic, with technicians coming and going daily and a core office team working in‑person Monday through Friday. We maintain a professional standard while keeping the culture relaxed and team‑oriented. Well‑behaved pets are welcome.

  We are located about a quarter mile from the Western Ave (North) Blue Line station and near the 606 trail. Street parking is free and often easily accessible in the area.

  Requirements

  • 3+ years of experience overseeing operations, logistics, field coordination, or project‑based service delivery
  • 2+ years of experience managing people and coordinating tasks across multiple moving parts
  • Bachelor’s degree or equivalent professional/military experience (exceptions considered for strong candidates)
  • Strong written and verbal communication skills
  • Strong critical thinking and decision‑making ability
  • Comfortable learning and adapting to systems‑based software tools
  • Intermediate Excel proficiency or higher
  • Strong organizational skills with a high attention to detail
  • Willingness to work in‑office Monday through Friday, with core hours generally between 8:00 AM and 6:00 PM depending on operational needs
  • No felony criminal convictions or misdemeanors related to theft, dishonesty, or violence

  Preferred Qualifications

  • Experience working architecture, engineering or construction and/or BIM workflows strongly preferred
  • Experience in logistics supporting multi‑city or traveling teams remotely
  • Experience improving workflows, SOPs, or internal systems in a growing business
  • Familiarity with scheduling software, CRMs, or project tracking tools
  • Familiarity with reality capture tools (Matterport, LiDAR scanning, drones)
  • Experience managing both field operations and office coordination
  • Entrepreneurial mindset or experience helping scale a small business
  • Familiarity with automation tools such as Zapier or API‑based workflow integrations