Global XDR Performance Lead & Live Coaching

Avalara; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Bonuses

Paid time off

Paid parental leave

Private medical insurance

Life insurance

Disability insurance

Job summary

Avalara, an AI-first tax technology company, is building a Center of Excellence with a Sales Development Performance Lead role. This practitioner position supports global XDRs, aligning QA, certification, and coaching standards across the US, EMEA, and India.

You will lead live role modeling, certification progression, workflow discipline, and AI tool adoption. On-site at the COE, you’ll coach reps, transfer skills, and help create more Stage 1 opportunities.

Qualifications

• 2+ years of XDR (SDR, ADR, or BDR) experience.
• Quota accomplishment history.
• Experience mentoring peers, formal or informal.
• Working knowledge of the full XDR technology stack: Salesforce, Outreach, ZoomInfo, 6sense, LinkedIn Sales Navigator, Gong, and Glean.
• Data fluency: read a performance dashboard and translate into coaching actions.
• Familiar with Sandler, Challenger or LAER objection handling concepts.
• Experience with Hyperbound or AI call coaching tools.
• Cross-regional exposure US, EMEA, or India.
• Work on-site at the Center of Excellence (COE) to support hands-on training.

Responsibilities

• Guide regional quota attainment, aiming for 75–80%+ of XDRs in the region hitting quota.
• Own call quality through weekly live side-by-sides during XDR call blocks.
• Carry a personal quota of ~10–20% of an XDR's quota and coach during live calls.
• Guide Hyperbound scoring and AI-assisted coaching; track progress quarter-over-quarter.
• Represent region in weekly global sync; share best practices across regions.
• Contribute to new hire onboarding and ramp programs with enablement design insights.

Skills

XDR experience

Quota achievement

Mentoring peers

Data fluency

Live coaching

AI coaching tools

Cross-regional awareness

On-site work at COE

Tools

Salesforce

Outreach

ZoomInfo

6sense

LinkedIn Sales Navigator

Gong

Glean

Job description

Avalara, an AI-first tax technology company, is building a Center of Excellence with a Sales Development Performance Lead role. This practitioner position supports global XDRs, aligning QA, certification, and coaching standards across the US, EMEA, and India.

You will lead live role modeling, certification progression, workflow discipline, and AI tool adoption. On-site at the COE, you’ll coach reps, transfer skills, and help create more Stage 1 opportunities.