Global Workplace Experience Leader

Careers; San Diego (CA); Hybrid; USD 120,000 - 135,000; Full time

Benefits offered by this job

Healthcare

401k

Paid holidays

PTO

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins in San Diego is seeking a Workplace Experience Manager to lead the WE team and deliver a global best-in-class experience for personnel and clients, whether remote or in-person, while guiding the team to excellence.

You will recruit, train, and coach staff, develop experience-related guidelines, and collaborate with office leadership to align with the firm’s global vision, while safeguarding confidential information and maintaining high professional standards.

Qualifications

• Minimum of seven (7) years’ hospitality or customer service management experience.
• Demonstrated ability to lead and develop a team.

Responsibilities

• Partner with office administration, department managers, and regional leadership to deliver a top-quality, global, client-focused working experience.
• Strategize, create, and implement experience-related guidelines and standards with the global WE team.
• Supervise, manage and coach team members to align with the global vision.
• Promote professional, ethical standards and build strong relationships across the firm.
• Recruit and train talent and identify development opportunities for the team.
• Protect highly sensitive and confidential information.

Skills

Hospitality management

Customer service management

People leadership

Education

Bachelor’s degree

Job description

Latham & Watkins in San Diego is seeking a Workplace Experience Manager to lead the WE team and deliver a global best-in-class experience for personnel and clients, whether remote or in-person, while guiding the team to excellence.

You will recruit, train, and coach staff, develop experience-related guidelines, and collaborate with office leadership to align with the firm’s global vision, while safeguarding confidential information and maintaining high professional standards.