Workplace Experience Manager

Latham & Watkins LLP; San Diego (CA); On-site; USD 120,000 - 135,000; Full time

Benefits offered by this job

Healthcare

401k plan

Paid holidays

PTO (23 days)

Well-being programs

Professional development

Employee discounts

Affinity groups

Job summary

Latham & Watkins LLP is seeking a Workplace Experience Manager for the San Diego office. You will lead a team delivering an exceptional workplace experience for staff and clients, whether remote or on-site, aligning with global WE strategy.

The role requires 7+ years in hospitality or customer service management, a Bachelor’s degree (or equivalent substantial experience), and flexibility to work evenings or some weekends. Strong communication and standards are essential.

Qualifications

• Bachelor's degree required; significant experience may be accepted in lieu.
• 7+ years in hospitality or customer service management.
• Experience in hotel, facility, or corporate environments preferred.
• Ability to work flexible hours including evenings and some weekends.

Responsibilities

• Partner with office administration, department managers, and regional leadership to deliver a top-quality experience for staff and clients.
• Develop and implement experience-related guidelines and standards with the global WE team.
• Supervise and coach team members, set clear goals aligned to the global vision.
• Promote collaborative work practices and maintain high professional/ethical standards.
• Recruit and train talent; identify development opportunities to improve performance.
• Protect sensitive, confidential, and proprietary information.

Skills

Hospitality management

Customer service management

Team leadership

Health & safety

Education

Bachelor's degree

Job description

About Latham & Watkins

Latham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.

About the Role

The Workplace Experience Manageris an integral part of Latham’s Workplace Experience (WE) team.This role will be responsible for the development and execution of strategies and procedures and to deliver a global best-in-class experience for personnel and clients of the firm, whether remote or in-person, while leading and empowering a team to provide top-notch service to our colleagues and clients, and contributing to the strategy and vision of the workplace experience for the office and the team. This role will be located in our San Diego office.

Responsibilities & Qualifications

Other key responsibilities include:

• Partnering with office administration, department managers, and regional leadership to deliver a top-quality, global, client-focused working experience


• Strategizing, creating, and implementing experience-related guidelines, best practices, and standards with the global WE team


• Supervising, managing, and motivating, team members, while setting clear team goals and objectives aligned to global vision


• Promoting effective and collaborative work practices, exhibiting highly professional and ethical standards, and building strong and accountable relations throughout the local office and across the firm


• Recruiting and training talent, identifying professional development opportunities for the team, and effectively coaching team and individuals to enhance their performance and achieve desired outcomes


• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

We’d love to hear from you if you:

• Demonstrate knowledge of health and safety standards and regulations


• Display the ability to utilize and navigate various technology platforms and applications


• Possess the ability to work a flexible schedule, including evenings and occasional weekend shifts

And have:

• A Bachelor’s degree; significant experience will be considered in lieu of a Bachelor’s degree


• A minimum of seven (7) years’ hospitality or customer service management experience


• Hotel management, facility/office management, law firm, or corporate environment experience, preferably

Benefits & Additional Information

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:

• Healthcare, life and disability insurance


• A generous 401k plan


• At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure


• Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)


• Professional development programs


• Employee discounts


• Affinity groups, networks, and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.

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#LI-EK1 #MidSenior

Pay Range

USD $120,000.00 - USD $135,000.00 /Yr.