Workforce Identity and Access Management (WIAM) Manager

Corporation Service Company

Wilmington (DE)

Hybrid

USD 140,000 - 190,000

Full time

14 days+

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Benefits offered by this job

Hybrid/Remote work options

Annual leave and benefits

Bonuses or incentive plans

Job summary

Corporation Service Company seeks a Workforce Identity and Access Management (WIAM) Manager to lead a global cybersecurity team within Enterprise Technology. The role focuses on WIAM governance, products, service delivery, audit readiness, and risk reduction.

You will own IAM change, incident, release, on-call processes, drive automation and modernize WIAM workflows, report on OKRs and KPIs, and manage vendor relationships and budgets in a remote-capable environment.

Qualifications

8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement.
Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls.
Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies.
Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes.
Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution.
Strong service mindset with experience improving customer satisfaction, policies, standards, procedures, compliance evidence, and measurable IAM outcomes.
Strong stakeholder, vendor, communication, analytical, troubleshooting, and cross-functional collaboration skills.
CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred.

Responsibilities

Lead, coach, and develop a global IAM cyber security team.
Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction.
Mature IAM platforms and processes.
Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes.
Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices.
Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations.
Lead joiner, mover, leaver, human and non-human identity lifecycle processes.
Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls.
Establish and report on OKRs and KPIs.
Manage vendor relationships, budgets, costs, and delivery outcomes.

Skills

Governance

Lifecycle management

Access management

Certifications

Authentication

Directory services

IAM controls

Agile methodologies

Cross-functional collaboration

Vendor management

Communication skills

Education

CISSP

CISM

SailPoint/Microsoft certs

Tools

SailPoint

Microsoft Entra ID

Active Directory

ServiceNow

HashiCorp

Job description

Workforce Identity and Access Management (WIAM) Manager

Trending

Job Description

Workforce Identity and Access Management (WIAM) Manager

Monday – Friday 8:00 – 5:00 EDT + On-Call

Remote

As a Workforce Identity and Access Management (WIAM) Manager within Enterprise Technology (ET), you will lead a global cybersecurity team responsible for WIAMgovernance,products,servicedelivery,audit readiness,risk reduction,userexperience,andalignment with cyber security, technology, and business priorities.

Some of the things you’ll be doing…

Lead, coach, and develop a global IAM cyber security team.
Serve as product owner for Workforce IAM, defining roadmaps that support cybersecurity and technology goals, business requirements, regulatory expectations, operational stability, and cyber risk reduction.
Mature IAM platforms and processes.
Own IAM change, incident, problem, release, escalation, on-call, root cause, remediation, hypercare, and lessons-learned processes.
Improve service quality through meeting or exceeding SLAs, ticket triage, automation, documentation, runbooks, peer reviews, and continuous improvement practices.
Lead IAM and Privileged Access Management (PAM) governance, entitlement reviews, compliance evidence, audit responses, and control improvements aligned to cybersecurity frameworks and regulatory expectations.
Lead joiner, mover, leaver, human and non-human identity lifecycle processes.
Drive automation and modernization of WIAM workflows including provisioning, deprovisioning, certifications, application onboarding, and access controls.
Establish and report on OKRs and KPIs.
Manage vendor relationships, budgets, costs, and delivery outcomes.

What technical skills, experience and qualifications do you need?

8 years of proven experience leading global IT or cybersecurity teams with accountability for service delivery, operational excellence, and continuous improvement.
Strong Workforce IAM experience across governance, lifecycle management, access management, certifications, authentication, directory services, and related controls.
Experience with SailPoint, Microsoft Entra ID, Active Directory, ServiceNow, HashiCorp, and related IAM technologies.
Ability to translate business, risk, audit, compliance, and operational requirements into practical IAM controls, roadmaps, governance models, and measurable outcomes.
Experience with Agile, Waterfall, or hybrid delivery models, including prioritization, requirements gathering, backlog management, and project execution.
Strong service mindset with experience improving customer satisfaction, policies, standards, procedures, compliance evidence, and measurable IAM outcomes.
Strong stakeholder, vendor, communication, analytical, troubleshooting, and cross-functional collaboration skills.
CISSP, CISM, or technology-specific certifications in SailPoint, Microsoft, security, or identity technologies preferred.

About Us

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, USA, providing knowledge-based solutions to clients worldwide. We have offices and capabilities in over 140 jurisdictions in the Americas, Europe, Asia Pacific, and the Middle East, and more than 8,000 colleagues. We are the business behind business.®

Visit our careers site to learn more about CSC and our commitment to our clients, communities, and each other.

CSC is committed to creating a feeling of belonging through a diverse and growth-oriented environment where everyone is valued.

CSC colleagues have global career opportunities and excellent benefits, including annual success-sharing bonuses or commission plans based on individual performance. To learn more, visit cscglobal.com/service/careers .

We offer a range of support to colleagues with disabilities, ensuring people have the necessary resources to thrive in their roles. We encourage candidates to work closely with our talent acquisition partners to convey their specific needs. Our commitment to accessibility reflects our broader dedication to diversity and belonging,

Why Work with CSC?

At CSC®, we’re always looking ahead, finding ways to innovate, challenge the status quo, and anticipate the needs of our clients. We exceed expectations by adapting client ambitions and goals as our own. This Fierce Client Spirit has helped us adapt and create solutions that have enabled businesses to run smoother and smarter for more than 125 years. It’s also the reason we’re the trusted partner of many of the world’s most successful organizations.

CSC is committed to attracting, developing, and retaining talented people whose values align with ours. We empower our colleagues to bring the right solutions to market to meet client demand. That’s why we are the leading provider of business administration and compliance solutions.

CSC is a great place to work with smart and dedicated people.
We have won several employer recognition awards, including Top Workplace USA, Great Places to Work India, and Built In’s Best Places to Work.
We offer fulfilling work and career opportunities. Most positions are filled with internal moves and employee referrals.
Employees are eligible for Success Sharing, bonuses, or commission plans based on role and individual performance.
CSC offers a competitive and comprehensive benefits package that includes annual leave, tuition reimbursement, referral bonuses, and more.
As business needs allow, CSC offers hybrid or remote work schedules in alignment with local regulations. Specific details for this position will be discussed during the interview process.

Job Info