Global VP, Sales & Customer Experience - AI-Driven Growth

CyrusOne; United States; On-site; USD 350,000 - 650,000; Full time

Job summary

CyrusOne, a leading data center company, seeks a Senior Vice President, Global Sales & Customer Experience to join its executive leadership and shape growth across NA, Europe, and APAC. You will oversee Sales Operations, Inside Sales, Account Management, and Customer Care, driving a customer-centric, AI-enabled growth engine and delivering long-duration revenue.

This role requires 12+ years of leadership, a Bachelor’s degree (advanced degree valued), and a proven track record in transforming

Qualifications

• 12+ years of progressive commercial leadership experience, including leadership of a global or multi-regional sales organization.
• Bachelor's degree or equivalent professional experience; advanced degree valued.
• Proven success transforming a sales organization's structure, coverage, incentives and processes while sustaining bookings momentum.
• Track record of moving teams from transactional selling to strategic account leadership, customer intimacy and proactive opportunity creation.
• Leadership of sales or revenue operations, including Salesforce (or comparable CRM), forecasting, analytics and enablement.

Responsibilities

• Drive Growth: Build and execute the global commercial plan to consistently deliver sales targets.
• Own the Customer Experience: Manage full lifecycle from opportunity development to renewal and expansion.
• Build a Class A Team: Develop leadership, establish succession plans and align organization to strategy.
• Modernize the Commercial Operating System: Establish disciplined sales processes and reliable forecasting with Salesforce.
• Lead AI-Enabled Transformation: Embed AI and automation into account intelligence, forecasting and communications.
• Close Complex Transactions: Lead large, long-cycle deals with multi-phase commitments, pricing, and risk control.

Skills

Global sales leadership

Executive leadership experience

Salesforce CRM

Forecasting

Strategic account leadership

Cross-functional collaboration

Travel internationally

Education

Bachelor's degree or equivalent professional experience

Advanced degree valued

Tools

Salesforce CRM

Data analytics tools

Job description

CyrusOne, a leading data center company, seeks a Senior Vice President, Global Sales & Customer Experience to join its executive leadership and shape growth across NA, Europe, and APAC. You will oversee Sales Operations, Inside Sales, Account Management, and Customer Care, driving a customer-centric, AI-enabled growth engine and delivering long-duration revenue.

This role requires 12+ years of leadership, a Bachelor’s degree (advanced degree valued), and a proven track record in transforming