Senior Vice President, Global Sales & Customer Experience

CyrusOne; Dallas (TX); On-site; USD 250,000 - 350,000; Full time

Job summary

CyrusOne is seeking a Senior Vice President of Global Sales & Customer Experience to lead our global commercial and customer experience organization across North America, Europe and Asia Pacific. You will drive growth, own the customer lifecycle, and modernize the commercial operating system while advancing AI-enabled transformation.

The role requires extensive leadership of multi-regional sales teams, governance with executive leadership and strong experience with complex, capital-intensive

Qualifications

• Proven track record in leading a global or multi-regional sales organization.
• Experience transforming sales structures, incentives and processes.
• Experience selling to large enterprise and capital-intensive buyers.

Responsibilities

• Drive Growth: Build and execute the global commercial plan to meet sales targets.
• Own the Customer Experience: Manage the full lifecycle from opportunity to renewal.
• Build a Class A Team: Develop leadership, establish succession plans and align org structure.
• Modernize Operating System: Implement disciplined sales processes and forecasting with Salesforce.
• Lead AI-Enabled Transformation: Embed AI and automation into sales workflows and communications.
• Close Complex Transactions: Lead large, long-cycle deals with pricing and risk management.

Skills

Global sales leadership

Strategic account management

Sales forecasting

Customer experience leadership

AI-enabled sales enablement

Board/exec liaison

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

CRM analytics

Data visualization

Job description

We are seeking a Senior Vice President, Global Sales & Customer Experience to join our executive leadership team and shape how CyrusOne grows, serves customers and wins in the AI era. The successful candidate will lead our global commercial and customer experience organization across North America, Europe and Asia Pacific, spanning Sales Operations, Inside Sales, Account Management, Strategic Account Sales, Business Development, New Logo Acquisition and Customer Care. They will work closely with the Chief Operating Officer and leaders across Development, Engineering, Operations, Finance and Legal to build a customer-centric, AI-enabled growth engine that consistently delivers sales targets and turns committed capital into profitable, long-duration revenue.What You Will Do:Drive Growth : Build and execute the global commercial plan to consistently deliver sales targets. Define priority customers, markets and campuses, balance expansion with new-logo growth, and align demand with available and planned capacity.Own the Customer Experience : Own the full customer lifecycle, from opportunity development and contracting through delivery, service, renewal and expansion. Lead the shift from transactional selling to holistic customer stewardship.Build a Class A Team: Assess and develop the leadership team, add new capabilities where needed and establish succession plans. Align the organization, coverage model and operating rhythms to CyrusOne's strategy.Modernize the Commercial Operating System: Establish disciplined sales processes, strategic account planning, pipeline reviews and reliable forecasting, with Salesforce as the trusted system of record.Lead AI-Enabled Transformation: Define and deliver the roadmap for embedding AI and automation into account intelligence, demand identification, forecasting, proposal development and customer communications.Close Complex Transactions: Lead large, long-cycle transactions, including build-to-suit and multi-phase campus commitments. Maintain discipline on pricing, contract structure, risk allocation and returns.Align the Enterprise: Partner with Development, Engineering, Construction, Operations, Asset Management, Legal and Finance so CyrusOne operates as one system and promises made are promises kept.Lead in the Market: Represent CyrusOne with strategic customers, partners, utilities, brokers, advisors and analysts. Turn market insight into customer strategy and capacity decisions, and report with credibility to the executive team, Board and investors.What We Are Looking For:Require d12+ years of progressive commercial leadership experience, including leadership of a global or multi-regional sales organizationBachelor's degree or equivalent professional experience; advanced degree valuedProven success transforming a sales organization's structure, coverage, incentives and processes while sustaining bookings momentumTrack record of moving teams from transactional selling to strategic account leadership, customer intimacy and proactive opportunity creationLeadership of sales or revenue operations, including Salesforce (or comparable CRM), forecasting, analytics and enablementExperience closing large, capital-intensive transactions with sophisticated buyers, with strong command of pricing, contract structure, risk and returnEffectiveness in a matrixed organization, with credibility presenting to executive leadership teams, Boards and investorsMust be able to travel extensively, including internationallyPreferredData center, cloud or digital infrastructure experience; exposure to hyperscale and large enterprise technology buyers is highly valuedDemonstrated use of AI, automation and data to improve commercial productivity, customer insight and outcomesExperience leading in a private-equity or infrastructure-investor-backed environmentA general manager's mindset and a leadership style grounded in integrity, grit, ownership and collaboration, building durable systems and future leaders rather than relying on individual heroicsCyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.