Global VP, Remote Customer Success & Value Realization

Braincube; Portland (OR); Hybrid; USD 190,000 - 220,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision coverage

401(k) with up to 6% company match

25 days of paid time off (PTO)

Company-paid life insurance

Paid parental leave

Job summary

Braincube is seeking a Global Vice President, Customer Success to drive customer retention, adoption, and measurable outcomes across its global customer base. The role involves leading Customer Success Managers and Engineers while building executive relationships with customers.

The successful candidate will have a strong background in industrial software and proven leadership experience, ensuring measurable impact and excellence in service delivery. The position offers a hybrid work model in Portland, ME.

Qualifications

• 10+ years of leadership experience in industrial software or related industries.
• Proven leadership in customer success and process engineering.
• Strong understanding of AI and SaaS model.

Responsibilities

• Drive customer retention and value realization for Braincube’s global customers.
• Oversee teams delivering measurable outcomes and customer health.
• Partner with sales to support customer growth opportunities.

Skills

Leadership in industrial software

Customer retention strategies

Strong executive communication

Understanding of manufacturing operations

Experience leading technical organizations

Job description

Braincube is seeking a Global Vice President, Customer Success to drive customer retention, adoption, and measurable outcomes across its global customer base. The role involves leading Customer Success Managers and Engineers while building executive relationships with customers.

The successful candidate will have a strong background in industrial software and proven leadership experience, ensuring measurable impact and excellence in service delivery. The position offers a hybrid work model in Portland, ME.