Global VP, Customer Success & Enterprise Growth

Miro; San Francisco (CA); On-site; USD 250,000 - 360,000; Full time

Benefits offered by this job

Equity

WFH equipment allowance

Learning & Development stipend

Job summary

Miro is seeking a strategic Global Customer Success Leader to build, coach, and lead an enterprise-focused CS organization across Americas, Japan, and APAC. You will partner with Sales, Professional Services and cross-functional teams to drive adoption, value realization, and retention at scale.

You will personally engage with the largest customers to establish executive relationships, help shape regional strategy, and mentor Directors to sustain a high-performance, inclusive culture.

Qualifications

• 10+ years experience in Strategic or Enterprise (High Touch) Customer Success and/or Account Management leadership with a consistent track record of meeting targets.
• 7+years leading Customer Success and/or Account Management teams at high-growth B2B SaaS company.
• Proven experience leading Directors and senior leaders.
• Strong foundation in Customer Success norms, processes, and KPIs.
• Excellent communication skills and cross-functional relationship building.
• Experience in hiring, training, and enabling CSMs with strong performance management.
• Experience in Digital Customer Success and Marketing to drive CS at scale.
• Experience driving professional services to deepen customer relationships and accelerate value.

Responsibilities

• Build, coach and lead the Americas and Japan/Apac Customer Success teams.
• Partner with sales leadership to improve customer lifetime value through adoption, health scores and retention.
• Drive the team to hit Key Performance Indicators.
• Mentor the team to maintain account hygiene, health, and indicators.
• Participate in revenue and health forecasting.
• Define and deliver an optimal customer experience with cross-functional partners.
• Work directly with largest customers to establish executive relationships.
• Contribute to strategic CS leadership decisions and foster an inclusive culture.

Job description

Miro is seeking a strategic Global Customer Success Leader to build, coach, and lead an enterprise-focused CS organization across Americas, Japan, and APAC. You will partner with Sales, Professional Services and cross-functional teams to drive adoption, value realization, and retention at scale.

You will personally engage with the largest customers to establish executive relationships, help shape regional strategy, and mentor Directors to sustain a high-performance, inclusive culture.