Global VP, Professional Services and Solution

Ladders; United States; Remote; USD 180,000 - 220,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Disability

Life insurance

401k matching

Equipment budget

Paid time off

Volunteer time off

Job summary

Ladders is seeking a Global VP, Professional Services and Solution to shape the worldwide services function with scalable delivery and executive client engagement. You will partner with product, sales, and operations to translate capabilities into services for complex needs.

This remote-US role focuses on expanding into regulated markets while ensuring quality, margins, and consistent regional performance across North America, EMEA, and APJ.

Qualifications

• 15+ years leading professional services or consulting operations.
• Experience with enterprise backup, DR, and MDR service models.
• Experience managing distributed teams across NA, EMEA, APJ.

Responsibilities

• Lead growth initiatives across professional services to accelerate customer resilience.
• Design and document global SOPs and delivery frameworks to support scalable service delivery.
• Create off-the-shelf service packages that align product features with business needs.
• Serve as the executive interface for enterprise clients, focusing on service negotiations and global recovery strategies.
• Manage the Professional Services P&L to optimize margins and maintain service quality.
• Build technical service infrastructure to support entry into new complex and regulated markets.

Skills

Leadership

Cyber Security

Cloud Infrastructure

Data Resilience

Backup & DR

MDR

Global Teams

Executive Engagement

Education

Bachelor's degree

MBA

Job description

For our client, we are seeking a Global VP, Professional Services and Solution to join the team of a leader in the Information Technology space.

This leader will shape the global professional services function with a strong emphasis on scalable delivery, customer resilience, and executive-level client engagement. The role will partner closely with product, sales, and operational stakeholders to translate solution capabilities into services that meet complex business needs. It will also guide expansion into new regulated markets while ensuring quality, margin performance, and consistency across regions.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $180,000 – $220,000 annually

Responsibilities

• Lead growth initiatives across professional services to accelerate customer resilience.
• Design and document global SOPs and delivery frameworks to support scalable service delivery.
• Create off-the-shelf service packages that align product features with business needs.
• Serve as the executive interface for enterprise clients, focusing on service negotiations and global recovery strategies.
• Manage the Professional Services P&L to optimize margins and maintain service quality.
• Build technical service infrastructure to support entry into new complex and regulated markets.

Qualifications

• 15+ years of leadership experience in Professional Services or Consulting, especially in Cyber Security, Cloud Infrastructure, or Data Resilience.
• Deep knowledge of enterprise backup, disaster recovery, and managed detection and response service models.
• Experience managing distributed teams across North America, EMEA, and APJ.
• Bachelor's degree in a technical or business field required; MBA or relevant security certifications preferred.

Benefits

• Competitive salary.
• Company-paid benefits including Healthcare, Dental, Vision, Disability, and Life.
• Generous 401k matching.
• Budget to select your own equipment, including laptop, monitors, and office essentials.
• Paid time off.
• Volunteer time off.

Our client is an equal opportunity employer.