Global VP, Payroll Services & Growth

Mosaic.tech; Washington (District of Columbia); Hybrid; USD 230,000 - 290,000; Full time

Job summary

HiBob is hiring a VP Payroll & Benefits (Services & Operations) to shape and scale our payroll services across the US and UK. You will own strategy, execution, and performance, driving customer satisfaction, revenue impact, and scalable operations.

You will partner with Payroll GM, Payroll Tech/Product leadership, and regional Customer Success to deliver exceptional outcomes, while leading a high-performing team in a fast-growth environment.

Qualifications

• Strong US payroll experience required.
• Leadership experience in payroll services/operations in a B2B SaaS environment.
• Experience scaling payroll services/operations in high-growth settings.
• Proven track record improving implementation quality, speed and customer outcomes.
• Experience owning or influencing revenue, P&L and business performance.
• Experience building services models supporting SMB to mid-market growth.

Responsibilities

• Define and lead the strategy for Payroll Services & Operations across the US and UK.
• Build a repeatable US payroll services motion that drives market penetration and growth.
• Scale the UK payroll services model to support continued growth and increasing customer complexity.
• Lead payroll implementation and services delivery with focus on quality, speed, predictability, and customer experience.
• Improve operational excellence across payroll services and operations to drive scalability and efficiency.
• Partner with Product and Payroll leadership to identify and address critical product and operational gaps.
• Build interim services solutions to support customer success and market momentum.
• Collaborate with Customer Success leaders in the US and EMEA to strengthen payroll customer experience and retention.
• Lead and develop a high-performing payroll services organization during rapid growth.
• Leverage AI, automation, and new operating approaches to improve scale and execution.
• Own payroll services revenue and P&L, ensuring strong business performance.

Skills

US payroll experience

Leadership

Payroll operations

B2B SaaS

Revenue / P&L ownership

Cross-functional leadership

AI / automation mindset

Partner management

Job description

HiBob is hiring a VP Payroll & Benefits (Services & Operations) to shape and scale our payroll services across the US and UK. You will own strategy, execution, and performance, driving customer satisfaction, revenue impact, and scalable operations.

You will partner with Payroll GM, Payroll Tech/Product leadership, and regional Customer Success to deliver exceptional outcomes, while leading a high-performing team in a fast-growth environment.