Implementation Manager- Benefits

Mosaic.tech; Washington (District of Columbia); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

PlanSource/Everything Benefits know‑h​

ADP, Rippling, Paychex, Gusto, SurePay

Global teams experience

Onboarding customers to payroll/benefi

Zendesk, Slack, Asana

Job summary

HiBob is hiring a Specialist in our US Payroll and Benefits onboarding team. You will lead configuration, implementation, and launch of payroll and benefits solutions for HiBob clients, guiding customers through integrations and best practices.

You will work with cross-functional teams, communicate clearly, and manage multiple onboarding projects to ensure successful go-lives in a fast-growing SaaS environment.

Qualifications

• In depth knowledge of benefits administration and US Payroll systems.
• Strong implementation lifecycle experience and ability to meet go-live deadlines.
• Experience guiding customers through system integrations and trainings.

Responsibilities

• Configure, implement and launch US Payroll and benefits systems for HiBob clients.
• Provide expert onboarding guidance and resolve payroll/benefits issues for customers.
• Collaborate with product, delivery and customer teams to ensure successful deployments.

Skills

US Payroll

Benefits Admin

Implementation lifecycle

Training sessions

Project management

Communication skills

Data analysis

Tools

Zendesk

Slack

Asana

APIs & integrations

Job description

About Us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3500 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

Our team is growing as our customer base is expanding fast. We are looking to hire an enthusiastic Specialist within our implementation team to drive value through customer onboarding in our US Payroll and Benefits Administration solution. Our goal is to delight our customers and provide an amazing experience to every customer during their interactions and ensure our customers feel supported to make the correct decisions during their payroll cycle. We are proud to say that we already have a world‑class support function and we’re looking for a candidate who can provide a meaningful contribution and ensure its continued success.

Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren’t the only factor. If you don’t have nearly enough experience or not all the skills, we’d still like to hear from you. This could be the perfect fit for you and us.

• In depth knowledge of both implementation and configuration of benefits administration solutions along with US Payroll systems
• Strong understanding of the implementation lifecycle and ability to meet go-live deadlines
• Demonstrable experience managing multiple customers simultaneously and handling competing deadlines and priorities
• Experience guiding customers through system integrations and providing in-depth training session
• Ability to spot anomalies in payroll processes and enjoy working with numbers, with experience in complex reconciliations.
• Good understanding of SaaS and the technology industry
• Strong problem-solving skills and an ability to think outside of the box
• Ability to interact with product specialists and development teams around delivery/roadmap
• A can-do approach with the ability to thrive under pressure
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organisational skills including attention to detail and multitasking skills
• A desire to work in a fast-paced startup environment
• A strong work ethic, integrity and desire to succeed

Advantages:

• Prior knowledge of benefit administration systems such as PlanSource, Everything Benefits, ADP or Employee Navigator
• Prior knowledge of US Payroll systems such as ADP, Rippling, Paychex, Gusto or SurePayroll
• Previous experience working with global teams
• Experience onboarding customers into a new payroll and benefit admin platform/service
• Experience using tools such as; Zendesk, Slack, & Asana
• Experience working with APIs and integrations

Base salaries for this role range from $110,000- $120,000

As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender and all other forms of diversity is pivotal to this mission.

When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidate’s depth of experience, their qualifications relative to incumbent employees, and their location - among other factors.

Who are you?

We're in search of a dynamic, proactive individual with exceptional skills in implementing both US Payroll and Benefit Administration solutions, eager to embark on a promising career at a rapidly growing scale-up. Are you a highly motivated self-starter, known for your initiative and creative problem-solving abilities? Do you thrive in transforming the way customers manage their payroll and benefits administration? Is helping customers navigate complex issues your passion? If this resonates with you, this role might be your ideal opportunity!

What will you do?

Within our Customer Services and Experience function you will be responsible for the configuration, implementation and launch of our US Payroll and benefits administration systems to HiBob clients. You will be an expert is US payroll and benefits administration and provide expertise in managing the implementation of new customers. You will have excellent attention to detail, strong communication and project management skills and the ability to prioritize your workload. In offering expert implementation to HiBob customers you will support their onboarding in resolving issues related to payroll and benefits administration, and be able to offer high quality guidance as a trusted advisor in your field ensuring optimal set up.