VP Payroll & Benefits (Services & Operations)

Mosaic.tech; United States; Hybrid; USD 230,000 - 290,000; Full time

Job summary

HiBob is seeking a strategic and execution-focused VP Payroll & Benefits (Services & Operations) to lead and scale payroll services across the US and UK. You will own strategy, execution, and P&L, partnering with Payroll GM and regional leaders to drive customer outcomes and revenue growth.

You will guide a high-performing, scalable payroll services organization, leveraging AI and automation to improve delivery and speed, while ensuring exceptional employee experiences and pay equity across

Qualifications

• Strong US payroll experience is required across B2B SaaS environments.
• At least 5 years of leadership experience managing payroll services or payroll operations.
• Proven track record scaling payroll services in high-growth settings.
• Experience partnering with Product, Engineering, CS, Sales, and Operations.

Responsibilities

• Define and lead the strategy for Payroll Services & Operations in the US and UK.
• Build a repeatable US payroll services motion to penetrate the SMB to mid-market.
• Scale the UK payroll services model to handle growth and complexity.
• Lead payroll implementation and services delivery with focus on quality and speed.
• Improve operational excellence to drive scalability and strong customer outcomes.
• Collaborate with Product and Payroll leadership to close critical gaps.

Skills

US payroll experience

Leadership experience

Payroll operations

Cross-functional leadership

AI / automation mindset

Job description

About us

HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we’ve achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.

Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people.

Come and be you with us

Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that’s bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we’re waiting with open arms. Come join us.

What are we looking for?

This is a unique opportunity to shape one of HiBob’s most strategic growth areas. You will play a defining role in helping us win in the US payroll market, scale our UK payroll business, and build a payroll services capability that drives customer value, retention, and long-term growth.

HiBob is looking for a strategic and execution-oriented VP Payroll & Benefits (Services & Operations) to lead and scale our payroll services business across the US and UK. This leader will own the strategy, execution, and business performance of Payroll Services & Operations, with direct accountability for customer satisfaction, influence payroll revenue as well as payroll services revenue and P&L.

You will partner closely with the Payroll GM, Payroll Tech/Product leadership, and regional Customer Success leaders to drive exceptional customer outcomes, influence retention and expansion, and build a high-performing, scalable payroll services organization. This role reports directly to the Chief Customer Officer (CCO).

Base salaries for this role range from $230,000 - $290,000 per year. This role has an additional variable compensation component.

As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission.

When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates’ depth of experience, their qualifications relative to incumbent employees, and their location-among other factors.

#LI-Hybrid

What we’re looking for:

• Strong US payroll experience is required.
• At least 5 years of leadership experience managing payroll services or payroll operations in a B2B SaaS environment.
• Proven experience scaling payroll services and/or operations in a high-growth or evolving business.
• Track record of improving implementation quality, speed, predictability, and customer outcomes.
• Strong commercial acumen, with experience owning or influencing revenue, P&L, and business performance.
• Experience building services models that support growth from SMB through mid-market.
• Strong cross-functional leadership skills, with the ability to work effectively across Product, Engineering, Customer Success, Sales, and Operations.
• Innovative mindset with experience using AI, automation, or new operating approaches to improve scale and execution.

What You’ll Do:

• Define and lead the strategy for Payroll Services & Operations across the US and UK.
• Build a repeatable US payroll services motion that drives market penetration and supports growth from SMB to mid-market.
• Scale the UK payroll services model to support continued growth and increasing customer complexity.
• Lead payroll implementation and services delivery with a focus on quality, speed, predictability, and customer experience.
• Improve operational excellence across payroll services and operations, driving scalability, efficiency, and strong customer outcomes.
• Partner closely with Product and Payroll leadership to identify and address critical product and operational gaps.
• Build pragmatic interim solutions through services and operations where needed to support customer success and market momentum.
• Work closely with Customer Success leaders in the US and EMEA to strengthen ongoing payroll customer experience and materially influence retention and expansion.
• Lead and develop a high-performing payroll services organization through a period of rapid growth and scale.
• Leverage AI, automation, and innovative problem solving to improve how payroll services are delivered and scaled.
• Own payroll services revenue and P&L, ensuring strong business performance while supporting HiBob’s broader growth strategy.