US Payroll & Benefits Specialist — SaaS Support

Mosaic.tech; United States; On-site; USD 85,000 - 115,000; Full time

Job summary

HiBob is seeking a dedicated US Payroll and Benefits Specialist to join our global team. You will serve as the first point of contact for payroll-related inquiries, guiding customers through complex tax, reconciliations, and benefits questions with clarity and professionalism.

Bring extensive US payroll experience, strong numerical skills, and the ability to communicate complex concepts effectively. The role supports customers across the US and may involve collaboration with cross-functional

Qualifications

• Extensive US payroll and benefits experience across multiple states.
• An articulate speaker with impeccable grammar, both written and verbal.
• Highly skilled in working with numbers and experienced in handling complex reconciliations with precision and accuracy.

Responsibilities

• Provide first-line payroll and benefits support to customers.
• Troubleshoot payroll issues, including tax filings and reconciliations.
• Escalate complex cases cross-functionally while keeping customers informed.
• Maintain up-to-date knowledge of state and federal payroll legislation.
• Create and update Help Center content to assist customers and teams.

Skills

US payroll expertise

Strong communication

Analytical skills

Multi-state payroll

Fast-paced environment

Tools

Zendesk

Slack

Asana

APIs & integrations

Job description

HiBob is seeking a dedicated US Payroll and Benefits Specialist to join our global team. You will serve as the first point of contact for payroll-related inquiries, guiding customers through complex tax, reconciliations, and benefits questions with clarity and professionalism.

Bring extensive US payroll experience, strong numerical skills, and the ability to communicate complex concepts effectively. The role supports customers across the US and may involve collaboration with cross-functional