Global VP of Service & Customer Experience

The Richmond Group USA; Illinois; On-site; USD 150,000 - 200,000; Full time

Job summary

A leading global industrial manufacturer is seeking a Global Vice President of Service to shape their service organization during a period of hyper-growth. This critical role involves building service teams, driving customer experience, and implementing global strategies. Ideal candidates will have a strong background in service operations and team leadership, with the ability to influence at all organizational levels. This full-time position offers a significant opportunity for those looking to impact a dynamic service function.

Qualifications

• Proven experience leading large-scale service or customer operations within a global industrial or manufacturing environment.
• Expertise in scaling service organizations and developing global processes.
• Strong background in team building and leadership development.

Responsibilities

• Lead the next phase of growth by building world-class service teams.
• Define the global service strategy with executive leadership.
• Drive value through customer experience and operational excellence.

Skills

Leading large-scale service operations

Scaling service organizations

Team building

Driving customer experience

Strategic thinking

Executive presence

Job description

A leading global industrial manufacturer is seeking a Global Vice President of Service to shape their service organization during a period of hyper-growth. This critical role involves building service teams, driving customer experience, and implementing global strategies. Ideal candidates will have a strong background in service operations and team leadership, with the ability to influence at all organizational levels. This full-time position offers a significant opportunity for those looking to impact a dynamic service function.