Vice President of Service

The Richmond Group USA

Illinois

On-site

USD 150,000 - 200,000

Full time

14 days+

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Job summary

A leading global industrial manufacturer is seeking a Global Vice President of Service to shape their service organization during a period of hyper-growth. This critical role involves building service teams, driving customer experience, and implementing global strategies. Ideal candidates will have a strong background in service operations and team leadership, with the ability to influence at all organizational levels. This full-time position offers a significant opportunity for those looking to impact a dynamic service function.

Qualifications

Proven experience leading large-scale service or customer operations within a global industrial or manufacturing environment.
Expertise in scaling service organizations and developing global processes.
Strong background in team building and leadership development.

Responsibilities

Lead the next phase of growth by building world-class service teams.
Define the global service strategy with executive leadership.
Drive value through customer experience and operational excellence.

Skills

Leading large-scale service operations

Scaling service organizations

Team building

Driving customer experience

Strategic thinking

Executive presence

Job description

Direct message the job poster from The Richmond Group USA

Client Relationship Director-Growth Practice/ Materials & Infrastructure Business Unit Leader at The Richmond Group USA

We are partnered with a rapidly expanding global industrial manufacturer entering a period of hyper-growth and strategic transformation. Our client is seeking a Global Vice President of Service to lead the next phase of growth—building world-class service teams, scaling global operations, and driving value through customer experience, operational excellence, and continuous improvement.

This highly visible role will be instrumental in shaping the company’s global service organization, strengthening service infrastructure, and enabling market expansion across multiple regions. The successful candidate will work closely with executive leadership to define the global service strategy, implement best-in-class systems, and continue to build upon an already great team with an excellent culture.

Ideal Profile

Proven experience leading large-scale service or customer operations within a global industrial or manufacturing environment.
Expertise in scaling service organizations, developing global processes, and implementing service management systems.
Strong background in team building, leadership development, and cross-cultural management.
Demonstrated success driving customer experience, operational efficiency, and service profitability.
Strategic thinker with a track record of entering new markets and aligning service infrastructure with business growth.
Executive presence with the ability to influence, inspire, and collaborate across all levels of the organization.

This is a career-defining opportunity to lead one of the most dynamic and customer-centric functions within a global enterprise—where vision, leadership, and execution will directly shape the company’s service excellence and global expansion for years to come.

If you are interested in this or future opportunities in your area, please send a resume to Ryanb@richgroupusa.com and we will contact you when opportunities arise that match your geography and experience. All inquiries are kept confidential and your information will not be shared without your prior approval.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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