Global VP of Customer Solutions

Breakmark; United States; Remote; USD 180,000 - 280,000; Full time

Job summary

Breakmark seeks a Global Head of Customer Solutions to lead and scale its enterprise Account Management and Technical Support globally. The role sits at the intersection of engineering, support, and commercial operations, ensuring exceptional guidance after implementation.

The leader will drive a global operating model, hire and mentor an international team, and partner with Engineering, Product, and Sales to deliver proactive, high-impact customer outcomes across regions.

Qualifications

• Proven leadership in Customer Solutions, Technical Account Management, or Enterprise CS.
• Experience leading global tech support teams in complex B2B environments.
• Strong post-implementation customer management and support operations knowledge.
• Demonstrated ability to scale international distributed teams.
• Proven ability to hire, coach, and develop managers.

Responsibilities

• Lead and scale the global Customer Solutions organization (Account Management and Technical Support).
• Own post-implementation experience for enterprise clients, ensuring ongoing support and relationship management.
• Define a global operating model across regions, functions, and segments.
• Hire and develop an international team with strong leadership capacity.
• Define metrics for customer health, service quality, and operational performance.
• Standardize processes, escalation protocols, and service expectations across markets.
• Collaborate with Engineering, Product, Commercial to translate feedback into improvements.
• Act as senior escalation point for strategic enterprise customers.

Skills

Global leadership

Enterprise CS

Cross-functional collab

Strategic thinking

People development

Stakeholder mgmt

Operational excellence

Travel readiness

Job description

Breakmark seeks a Global Head of Customer Solutions to lead and scale its enterprise Account Management and Technical Support globally. The role sits at the intersection of engineering, support, and commercial operations, ensuring exceptional guidance after implementation.

The leader will drive a global operating model, hire and mentor an international team, and partner with Engineering, Product, and Sales to deliver proactive, high-impact customer outcomes across regions.