Remote VP, Customer Success - Scale Enterprise SaaS

Jobgether; United States; Remote; USD 180.000 - 280.000; Vollzeit

Benefits dieser Stelle

Remote work within the United States

Executive leadership opportunity

Zusammenfassung

Jobgether, on behalf of a partner company, seeks a VP of Customer Success based in the United States to lead and scale a high-performing CS organization for a B2B SaaS business. You will own post-sale functions, drive retention, revenue expansion, and enterprise relationships while shaping scalable operating models.

You will manage a team of CS Managers, support staff, and future leaders, partnering with Sales, Product, and Finance to align customer outcomes with business metrics; you will

Qualifikationen

• Ten or more years in Customer Success with five+ years leading CS teams in B2B SaaS.
• Experience managing managers across multiple customer segments.
• Proven track record in enterprise renewals and revenue expansion.
• Strong analytical and commercial skills with data-driven decision making.
• Ability to present retention strategies and business performance to executives/board.
• Construction tech or vertical SaaS experience is a plus.

Aufgaben

• Own gross and net revenue retention across enterprise, mid-market, and SMB.
• Lead renewal forecasting, account planning, and expansion strategies.
• Manage executive relationships with enterprise customers and multi-site accounts.
• Build scalable CS models, coverage plans, and hiring strategies.
• Design processes: QBRs, portfolio reviews, onboarding, and forecasting.
• Develop and coach CS managers; grow leadership pipeline.
• Collaborate with Sales, Product, and Finance on customer outcomes.
• Identify opportunities to improve tooling, automation, and AI workflows.

Kenntnisse

Leadership

Customer Success

Strategic thinking

Forecasting

Executive relationship management

Change management

Jobbeschreibung

Jobgether, on behalf of a partner company, seeks a VP of Customer Success based in the United States to lead and scale a high-performing CS organization for a B2B SaaS business. You will own post-sale functions, drive retention, revenue expansion, and enterprise relationships while shaping scalable operating models.

You will manage a team of CS Managers, support staff, and future leaders, partnering with Sales, Product, and Finance to align customer outcomes with business metrics; you will