Global VP, Customer Success & Growth (Remote)

TeamViewer; United States; Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Flexible PTO

401(k) with match

Health insurance (employer-paid)

Parental leave

Life & disability insurance

Teambuilding events

Job summary

TeamViewer is seeking a Senior Director of Customer Success to lead a global, multi-region CS organization. The role focuses on adoption, retention, and value realization across customer segments and product lines, building scalable playbooks and data-driven programs for 650k customers.

The ideal candidate has 10+ years in CS with SaaS leadership, demonstrated success at scale, and strong collaboration with Product, Sales, Marketing, Support, and Operations. Remote USA with travel.

Qualifications

• 10+ years in Customer Success or related roles, with at least 5 years in global leadership in SaaS.
• Experience managing CS at scale (200–500M ARR), across geographies and segments.
• Deep understanding of multi-product SaaS platforms and complex customer environments.
• Expertise in CS metrics and lifecycle planning across the customer journey.
• Experience scaling CS operations and segmentation in high-growth contexts.
• Strong cross-functional collaboration with Sales, Product, and Marketing.
• Outstanding communication and stakeholder management capabilities.
• Willingness to travel 25–30% domestically and internationally.

Responsibilities

• Lead and coach a global multi-region team of Customer Success Managers (CSMs).
• Establish standardized customer health scoring and lifecycle engagement models for adoption and loyalty.
• Develop segment-specific engagement for SMB, Mid-Market, and Enterprise to maximize CLTV.
• Drive Net Revenue Retention and Gross Revenue Retention.
• Architect data-driven programs and playbooks scalable to 650K customers.
• Utilize digital tools for low-touch and tech-touch segments while optimizing high-touch accounts.
• Select and implement CS tools aligned with goals to improve productivity and insights.
• Partner with Product, Sales, Marketing, Support, and Operations for a cohesive customer experience.
• Advocate for customers, drive product feedback and strategic initiatives.
• Build predictive models and proactive renewal risk mitigation.

Skills

Global leadership

SaaS / cloud

Customer Success

Forecasting

Data-driven

Cross-functional leadership

Stakeholder management

Travel readiness

Team coaching

Customer lifecycle

Tools

Salesforce

Gainsight

Job description

TeamViewer is seeking a Senior Director of Customer Success to lead a global, multi-region CS organization. The role focuses on adoption, retention, and value realization across customer segments and product lines, building scalable playbooks and data-driven programs for 650k customers.

The ideal candidate has 10+ years in CS with SaaS leadership, demonstrated success at scale, and strong collaboration with Product, Sales, Marketing, Support, and Operations. Remote USA with travel.