Strategic Customer Success Manager for SaaS Growth

TeamViewer; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Stock-based options

Health insurance

Flexible PTO

401(k) matching

Job summary

TeamViewer is seeking a Customer Success Manager to act as the trusted adviser for customers, ensuring they achieve maximum value from our Digital Workplace platform. You will build relationships, drive adoption, and secure retention, collaborating with Sales, Support, and Product teams to address needs and opportunities.

You will onboard, train, and enable customers while tracking health metrics and providing regular business reviews to demonstrate ROI and value realization across accounts.

Qualifications

• 3+ years in Customer Success, Account Management, or related customer-facing role.
• Strong communication, relationship management, and presentation skills.
• Ability to understand technical concepts and explain them in simple terms.

Responsibilities

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Drive product adoption by helping customers understand and maximize value.
• Lead onboarding, training, and enablement to ensure smooth product usage.
• Collaborate with Sales, Support, and Product teams to advocate for customer needs and resolve issues quickly.
• Identify upsell and cross-sell opportunities with Account Managers.
• Deliver regular business reviews and ROI insights to reinforce TeamViewer's value.

Skills

Customer Success

Communication

Relationship management

Cross-functional collaboration

Tools

Salesforce

Planhat

Job description

TeamViewer is seeking a Customer Success Manager to act as the trusted adviser for customers, ensuring they achieve maximum value from our Digital Workplace platform. You will build relationships, drive adoption, and secure retention, collaborating with Sales, Support, and Product teams to address needs and opportunities.

You will onboard, train, and enable customers while tracking health metrics and providing regular business reviews to demonstrate ROI and value realization across accounts.