Global Vehicle Support & Service Manager

Prevost; SOUTH PLAINFIELD (NJ); On-site; USD 111,000 - 137,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement savings matching

Development programs

Job summary

Prevost is seeking a Customer Support Manager to provide expert service and guidance on vehicle performance for the Plains Region of the US. The role centers on ensuring customer satisfaction and coordinating with sales and service networks.

Ideal candidates have at least 5 years in related fields and fleet management, with a Diploma in automotive mechanics or a related field. The position emphasizes teamwork, safety, and continuous technical learning.

Qualifications

• Minimum of 5 years experience in related field.
• Minimum of 5 years in fleet management - Preferred but not required.
• Diploma in automotive mechanics or other related field.

Responsibilities

• Set service priorities in the territory.
• Implement action plans to ensure customer satisfaction.
• Diagnose vehicle performance problems and oversee repairs.
• Coordinate activities with outside suppliers for vehicle repair.
• Coordinate after-sale service or warranty programs.

Skills

Customer service

Communication

Team coordination

Problem solving

Education

Diploma in automotive mechanics

Job description

Prevost is seeking a Customer Support Manager to provide expert service and guidance on vehicle performance for the Plains Region of the US. The role centers on ensuring customer satisfaction and coordinating with sales and service networks.

Ideal candidates have at least 5 years in related fields and fleet management, with a Diploma in automotive mechanics or a related field. The position emphasizes teamwork, safety, and continuous technical learning.