Senior Vehicle Support Manager — Diagnostics & Aftercare

Prevost; Houston (TX); On-site; USD 111,000 - 137,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Generous paid time off

Retirement matching plan

Job summary

Prevost is seeking a Customer Support Manager to lead service priorities and ensure customer satisfaction for the Plains Region in the United States. You will diagnose vehicle performance issues, coordinate with suppliers, and drive after‑sale service and warranty programs to protect customer value.

With a minimum of five years in related fields and automotive mechanics background, you will train teams, balance competing priorities, and stay current on tech developments to deliver accurate

Qualifications

• Minimum of 5 years experience in related field.
• Minimum of 5 years in fleet management - Preferred but not required.
• Diploma in automotive mechanics or other related field.

Responsibilities

• Setting service priorities in the territory
• Implementing action plans aimed at ensuring customer satisfaction
• Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
• Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
• Implement and coordinate various after-sale service or warranty programsProvide information to help the company measure results and assess risks of work plans within the territory
• Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
• Achieve a balance between customer expectations, internal company procedures and other priorities in the department
• Keep up-to-date on technical developments to provide customers with the best possible information
• Working in a team approach with Coach Sales Parts Sales and the network locations

Skills

Fleet management

Automotive mechanical knowledge

Education

Diploma in automotive mechanics or related field

Job description

Prevost is seeking a Customer Support Manager to lead service priorities and ensure customer satisfaction for the Plains Region in the United States. You will diagnose vehicle performance issues, coordinate with suppliers, and drive after‑sale service and warranty programs to protect customer value.

With a minimum of five years in related fields and automotive mechanics background, you will train teams, balance competing priorities, and stay current on tech developments to deliver accurate