Regional Customer Support Manager, Fleet & Vehicle Service

Volvo Group; Fort Worth (TX); On-site; USD 111,000 - 137,000; Full time

Benefits offered by this job

Competitive medical insurance

Dental and vision insurance

Generous paid time off

Retirement savings plan

Volvo Group University—professional &.

Job summary

Volvo Group’s Prevost division is seeking a Customer Support Manager for the Plains USA region. The position focuses on advising customers on vehicle performance for new and pre-owned coaches, coordinating service priorities, and driving after-sales actions across a network of locations in the Plains region.

The role demands strong leadership, extensive fleet management experience, and the ability to balance customer expectations with internal policies.

Qualifications

• Minimum of 5 years experience in related field.
• Minimum of 5 years in fleet management – Preferred but not required.
• Diploma in automotive mechanics or other related field.

Responsibilities

• Setting service priorities in the territory
• Implementing action plans aimed at ensuring customer satisfaction
• Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
• Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
• Implement and coordinate various after-sale service or warranty programs
• Provide information to help the company measure results and assess risks of work plans within the territory
• Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
• Achieve a balance between customer expectations, internal company procedures and other priorities in the department
• Keep up-to-date on technical developments to provide customers with the best possible information
• Working in a team approach with Coach Sales Parts Sales and the network locations

Job description

Volvo Group’s Prevost division is seeking a Customer Support Manager for the Plains USA region. The position focuses on advising customers on vehicle performance for new and pre-owned coaches, coordinating service priorities, and driving after-sales actions across a network of locations in the Plains region.

The role demands strong leadership, extensive fleet management experience, and the ability to balance customer expectations with internal policies.