Automotive Customer Support Manager – Fleet Service

Prevost; Goodlettsville (TN); On-site; USD 111,000 - 137,000; Full time

Benefits offered by this job

Competitive medical, dental and vision

Generous paid time off

Competitive retirement savings plans

Safe working environment

Volvo Group University

Work-life balance programs

Job summary

Volvo Group, in partnership with Prevost, seeks a Customer Support Manager to deliver high-quality service for New and Pre-Owned coaches in the Plains Region of the US. You will set service priorities, coordinate repairs with suppliers, and drive customer satisfaction through informed guidance and training.

The role requires 5+ years in related fields and fleet management, plus a automotive mechanics background.

Qualifications

• Minimum of 5 years experience in related field.
• Minimum of 5 years in fleet management - Preferred but not required.
• Diploma in automotive mechanics or other related field.

Responsibilities

• Setting service priorities in the territory
• Implementing action plans aimed at ensuring customer satisfaction
• Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
• Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
• Implement and coordinate various after-sale service or warranty programsProvide information to help the company measure results and assess risks of work plans within the territory
• Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
• Achieve a balance between customer expectations, internal company procedures and other priorities in the department
• Keep up-to-date on technical developments to provide customers with the best possible information
• Working in a team approach with Coach Sales Parts Sales and the network locations

Skills

Confidentiality

Policy compliance

Teamwork

Communication

Professional development

Represent Prevost

Education

Diploma in automotive mechanics or related field

Job description

Volvo Group, in partnership with Prevost, seeks a Customer Support Manager to deliver high-quality service for New and Pre-Owned coaches in the Plains Region of the US. You will set service priorities, coordinate repairs with suppliers, and drive customer satisfaction through informed guidance and training.

The role requires 5+ years in related fields and fleet management, plus a automotive mechanics background.