Global UX Design Lead — Omnichannel Strategy

Global Payments Inc.; Charlotte (NC); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Global benefits

Career growth

Learning & development

Inclusive team

Community initiatives

Employee assistance program

Global recognition platform

Benefits portal

Job summary

Global Payments Inc. is seeking a Lead UX Designer to own user experience strategy for a strategic component of the Genius portfolio.

You will partner with Product Management, Engineering and Product Delivery teams, defining strategy, driving customer-centered design, evolving design systems, and shaping our digital commerce experiences. You will lead end-to-end design from discovery through delivery, create personas, journey maps and frameworks, and advocate for accessibility and modern UX

Qualifications

• Bachelor's Degree in UX Design, Human-Computer Interaction, Product Design, Interaction Design, Human Factors, Psychology, or related field; equivalent experience may be considered.
• Typically 8+ years of UX, Product Design, or related experience.
• Experience designing customer-facing digital experiences across mobile and web.
• Experience partnering closely with Product Management and Engineering teams.
• Experience developing user journeys, personas, and design strategies.
• Experience establishing or evolving design systems and component libraries.
• Strong portfolio demonstrating end-to-end product design work.

Responsibilities

• You will define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences, ensuring a cohesive and intuitive customer journey.
• You will lead user-centered design efforts from discovery through delivery, partnering closely with Product Management and Engineering to create engaging and effective user experiences.
• You will own personas, journey maps, experience frameworks, and interaction models that inform product strategy and design decisions.
• You will establish and evolve scalable design systems, component libraries, and reusable design patterns that improve consistency and accelerate delivery across products.
• You will partner closely with Engineering to strengthen UX-to-development workflows, ensuring designs are efficiently translated into high-quality experiences.
• You will conduct and oversee user research activities, including usability testing, customer interviews, journey mapping, and prototype validation.
• You will create wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design solutions and support stakeholder alignment.
• You will champion accessibility, usability, and modern UX best practices while helping improve UX maturity and integration within the Product Development Lifecycle (PDLC).
• You will act as a UX advocate across the organization, influencing product direction and helping drive the modernization of customer-facing experiences.

Job description

Global Payments Inc. is seeking a Lead UX Designer to own user experience strategy for a strategic component of the Genius portfolio.

You will partner with Product Management, Engineering and Product Delivery teams, defining strategy, driving customer-centered design, evolving design systems, and shaping our digital commerce experiences. You will lead end-to-end design from discovery through delivery, create personas, journey maps and frameworks, and advocate for accessibility and modern UX