Lead UX Designer

Global Payments; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive salary and benefits

Global opportunities

Learning and development

Inclusive team environment

Community initiatives

Job summary

Global Payments is seeking a Lead UX Designer in Charlotte to own user experience strategy for a flagship Genius portfolio component. You will define the UX vision, drive customer-centered design, and evolve design systems across mobile, web, kiosk and POS.

Partner with Product Management and Engineering to deliver engaging experiences and align with business goals. You will conduct user research, define personas and journeys, and advocate accessibility and modern UX practices throughout the

Qualifications

• Bachelor's degree in UX Design or related field; typically 8+ years of UX or product design experience.
• Experience designing customer-facing digital experiences across mobile and web.
• Experience partnering closely with Product Management and Engineering teams.
• Experience developing user journeys, personas, and design strategies.
• Experience establishing or evolving design systems and component libraries.

Responsibilities

• Define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences.
• Lead user-centered design efforts from discovery through delivery, partnering with PM and Engineering.
• Own personas, journey maps, experience frameworks, and interaction models for product strategy.
• Establish scalable design systems, component libraries, and reusable patterns.
• Collaborate with Engineering to ensure designs translate into high-quality experiences.
• Conduct and oversee user research activities including usability testing and interviews.
• Champion accessibility, usability, and modern UX best practices within the PDLC.
• Advocate for UX across the organization and drive modernization of customer-facing experiences.

Skills

UX Design

User Research

Design Systems

Wireframing

Prototyping

Education

Bachelor's Degree in UX Design or related field

Tools

Figma

Sketch

InVision

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career Global?

The Lead UX Designer owns user experience strategy and design for a strategic component of the Genius portfolio, one of Global Payments' flagship commerce and software platforms. Working closely with Product Management, Engineering, and Product Delivery teams, you will define experience strategy, drive customer-centered design, evolve design systems, and help shape the future of our digital commerce experiences.

What you'll own:

• You will define and evolve the user experience vision across mobile, web, kiosk, and point-of-sale experiences, ensuring a cohesive and intuitive customer journey.
• You will lead user-centered design efforts from discovery through delivery, partnering closely with Product Management and Engineering to create engaging and effective user experiences.
• You will own personas, journey maps, experience frameworks, and interaction models that inform product strategy and design decisions.
• You will establish and evolve scalable design systems, component libraries, and reusable design patterns that improve consistency and accelerate delivery across products.
• You will partner closely with Engineering to strengthen UX-to-development workflows, ensuring designs are efficiently translated into high-quality experiences.
• You will conduct and oversee user research activities, including usability testing, customer interviews, journey mapping, and prototype validation.
• You may also partner with external research vendors to gather customer insights.
• You will create wireframes, prototypes, user flows, and high-fidelity designs that effectively communicate design solutions and support stakeholder alignment.
• You will champion accessibility, usability, and modern UX best practices while helping improve UX maturity and integration within the Product Development Lifecycle (PDLC).
• You will act as a UX advocate across the organization, influencing product direction and helping drive the modernization of customer-facing experiences.
• Not an exhaustive list; other duties as assigned.

What you'll bring:

• Bachelor's Degree Relevant degree in UX Design, Human-Computer Interaction, Product Design, Interaction Design, Human Factors, Psychology, or a related field; equivalent experience may be considered in lieu of a degree Typically 8+ years of UX, Product Design, or related experience
• Experience designing customer-facing digital experiences across mobile and web platforms
• Experience partnering closely with Product Management and Engineering teams
• Experience developing user journeys, personas, and design strategies
• Experience establishing or evolving design systems and component libraries
• Strong portfolio demonstrating end-to-end product design work
• It’s a bonus if you have the following! Experience in restaurant technology, hospitality technology, digital ordering, commerce platforms, or customer engagement solutions
• Experience designing omnichannel experiences spanning mobile, web, kiosk, and point-of-sale environments
• Experience leading UX modernization initiatives
• Experience managing or partnering with external user research providers
• Experience mentoring designers or supporting the growth of a UX practice

Our perks - what we’ll bring for you:

• A competitive salary and benefits package that recognizes your contribution
• Opportunities to grow your skills and build your career within a global business
• Access to learning, development and on-the-job experiences that expand your expertise
• A supportive, inclusive team environment where your ideas and input matter
• Time to give back through community and charity initiatives
• A global employee assistance program to support your wellbeing
• Recognition through a global platform that celebrates your achievements.

https://jobs.globalpayments.com/en/why-global-payments/benefits/

About the Team:

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders. What makes a Globalpayer? Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead. Click HERE to visit Worldpay Workday and view any additional applications.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail]

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].