Global Travel Emergency Support for Cardholders

Zurich Insurance; Stevens Point (WI); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Zurich Cover-More, the global travel brand of Zurich Insurance Group, seeks a Customer Assistance Specialist to support American Express cardholders during travel emergencies. This role emphasizes problem-solving, customer-centric service, and collaboration within a global organization.

You’ll handle inquiries, provide travel assistance options, and document interactions while upholding privacy and compliance standards.

Qualifications

• 1-2 years of customer service experience.
• Excellent written and verbal communications skills.
• Critical and creative thinking to solve cardholders' problems.
• Exceptional attention to detail and accuracy in entering information.
• Ability to manage and prioritize tasks while serving high-end clientele.

Responsibilities

• Provide a positive experience with American Express cardholders via inbound/outbound calls.
• Assist cardholders with pre-trip planning and travel aide.
• Remain knowledgeable of Travel Guard options including legal, financial, and travel assistance.
• Use creative thinking to provide out-of-the-box solutions.
• Multitask across multiple systems while delivering excellent service.
• Document interactions accurately in the case management system.
• Maintain privacy, compliance, and performance standards.

Skills

Customer service

Written and verbal communication

Critical thinking

Attention to detail

Task prioritization

Education

High school diploma or equivalent

Job description

Zurich Cover-More, the global travel brand of Zurich Insurance Group, seeks a Customer Assistance Specialist to support American Express cardholders during travel emergencies. This role emphasizes problem-solving, customer-centric service, and collaboration within a global organization.

You’ll handle inquiries, provide travel assistance options, and document interactions while upholding privacy and compliance standards.