Global Travel Support Specialist

Concentrix; Sterling Heights (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions and issues via phone, email, and chat, delivering accurate information on bookings, accounts, and services while ensuring an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced setting.

Responsibilities

• Handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services.
• Document interactions in CRM tools and adhere to compliance and quality standards.
• Collaborate with team to resolve complex cases and deliver an exceptional customer experience.
• Support global clients in travel-related inquiries in a fast-paced environment.

Job description

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions and issues via phone, email, and chat, delivering accurate information on bookings, accounts, and services while ensuring an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced setting.