Global Travel Support Specialist

Concentrix; Milford Charter Township (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related services. You will handle inquiries via phone, email, and chat, providing accurate information on bookings and services while delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance standards, and collaborate with your team to resolve complex cases in a dynamic travel environment.

Qualifications

• Detail-oriented with strong communication skills.
• Experience handling inquiries via phone, email, and chat.
• Familiarity with CRM tools and following compliance standards.

Responsibilities

• Answer customer questions and resolve issues via phone, email, and chat.
• Document interactions in CRM tools and follow quality standards.
• Collaborate with team to resolve complex cases in travel/service contexts.

Job description

Concentrix is seeking a Customer Service Representative to support global clients in travel-related services. You will handle inquiries via phone, email, and chat, providing accurate information on bookings and services while delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance standards, and collaborate with your team to resolve complex cases in a dynamic travel environment.