Global Travel Support Specialist

Concentrix; Auburn Hills (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, and document interactions in CRM tools while adhering to quality standards.

You will collaborate with your team to resolve complex cases and provide accurate information on bookings, accounts, and services in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email and chat
• Document interactions in CRM tools
• Follow compliance and quality standards
• Collaborate with team to resolve complex cases
• Provide accurate information on bookings, accounts and services
• Deliver exceptional customer experience

Skills

CRM tools

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, and document interactions in CRM tools while adhering to quality standards.

You will collaborate with your team to resolve complex cases and provide accurate information on bookings, accounts, and services in a fast-paced environment.