Global Travel Support Specialist

Concentrix; Westland (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related services. You will handle inquiries via phone, email, and chat, delivering accurate information about bookings, accounts, and services while ensuring an exceptional customer experience.

You will document interactions in CRM tools, adhere to compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.

Qualifications

• Experience handling customer inquiries via phone, email, and chat.
• Strong communication and problem-solving skills.
• Attention to detail and ability to work in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Document interactions in CRM tools and follow quality standards.
• Collaborate with team to resolve complex cases.

Skills

Customer service

Tools

CRM software

Job description

Concentrix is seeking a Customer Service Representative to support global clients in travel-related services. You will handle inquiries via phone, email, and chat, delivering accurate information about bookings, accounts, and services while ensuring an exceptional customer experience.

You will document interactions in CRM tools, adhere to compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.