Global Travel Support Specialist

Concentrix; Huntington Woods (MI); On-site; USD 34,000 - 45,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings and accounts while delivering an exceptional customer experience.

You will document interactions in CRM systems, follow quality and compliance standards, and collaborate with your team to resolve complex cases in a fast-paced environment.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Document interactions in CRM tools and follow compliance and quality standards.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings and accounts while delivering an exceptional customer experience.

You will document interactions in CRM systems, follow quality and compliance standards, and collaborate with your team to resolve complex cases in a fast-paced environment.