Global Travel Support Specialist

Concentrix; Oak Park (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.

Qualifications

• Detail-oriented communicator with problem-solving skills.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Document interactions in CRM tools and follow compliance/quality standards.
• Collaborate with your team to resolve complex cases.

Job description

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.