Global Travel Support Specialist

Concentrix; Bloomfield (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related services. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Document interactions in CRM tools.
• Follow compliance and quality standards.
• Collaborate with team to resolve complex cases.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related services. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases.