Global Travel Support Specialist

Concentrix; Brighton (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, delivering accurate information on bookings, accounts, and services while ensuring an exceptional customer experience.

You will document interactions in CRM tools, adhere to compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic environment.

Qualifications

• Handle customer questions and issues via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Maintain exceptional customer experience and follow quality standards.

Responsibilities

• Answer inquiries via multiple channels (phone, email, chat).
• Document interactions in CRM tools and update records.
• Collaborate with team to resolve complex cases and ensure satisfaction.

Skills

Customer service

Communication

Problem-solving

CRM software

Tools

CRM software

Job description

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will handle questions via phone, email, and chat, delivering accurate information on bookings, accounts, and services while ensuring an exceptional customer experience.

You will document interactions in CRM tools, adhere to compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic environment.