Global Travel Support Specialist

Concentrix; Allen Park (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.

Qualifications

• No specific qualifications listed in the posting.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Provide accurate information on bookings, accounts, and services.
• Document interactions in CRM tools and follow compliance and quality standards.
• Collaborate with the team to resolve complex cases.

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases in a dynamic, fast-paced environment.