Global Travel Support Specialist

Concentrix; Lake Orion (MI); On-site; USD 30,000 - 48,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to assist global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic environment.

Qualifications

• Experience delivering first-class customer service over phone, email, or chat.
• Strong communication and problem-solving skills.
• Ability to document interactions in CRM systems.

Responsibilities

• Answer customer questions about bookings, accounts, and services.
• Assist customers via phone, email, and chat with accurate information.
• Document interactions and follow compliance and quality standards.
• Collaborate with team to resolve complex issues.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

CRM software

Job description

Concentrix is seeking a Customer Service Representative to assist global clients in travel-related inquiries. You will handle questions via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic environment.