Global Travel Support Specialist

Concentrix; Canton Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases, developing skills in technology, analytics, and client

Qualifications

• Experience handling inquiries across multiple channels (phone, email, chat).
• Strong communication and active listening abilities.
• Ability to document interactions clearly in CRM systems.

Responsibilities

• Handle customer questions and issues via phone, email, and chat.
• Document interactions in CRM tools with accuracy.
• Follow compliance and quality standards in all interactions.
• Collaborate with teammates to resolve complex cases.
• Provide accurate information on bookings, accounts, and services.

Skills

Customer service

Communication

Problem solving

Team collaboration

Tools

CRM software

Job description

Concentrix is hiring a Customer Service Representative to support global clients in travel-related inquiries. You will handle customer questions and issues via phone, email, and chat, providing accurate information on bookings, accounts, and services while delivering an exceptional customer experience.

You’ll document interactions in CRM tools, follow compliance and quality standards, and collaborate with your team to resolve complex cases, developing skills in technology, analytics, and client