Global Travel Customer Support Specialist

Concentrix; Berkley (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will answer questions via phone, email and chat, provide accurate information on bookings, accounts and services, and strive to deliver an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic, fast-paced environment.

Qualifications

• Customer service experience preferred.
• Excellent communication skills.
• Detail-oriented with good problem-solving abilities.

Responsibilities

• Handle customer questions via phone, email and chat.
• Provide accurate information on bookings, accounts and services.
• Document interactions in CRM tools and maintain records.
• Collaborate with team to resolve complex cases in a fast-paced environment.

Job description

Concentrix is seeking a Customer Service Representative to support global clients in travel-related inquiries. You will answer questions via phone, email and chat, provide accurate information on bookings, accounts and services, and strive to deliver an exceptional customer experience.

You will document interactions in CRM tools, follow compliance and quality standards, and collaborate with teammates to resolve complex cases in a dynamic, fast-paced environment.